Referrals Team Lead — Client Services & Coordination

Health Care for the Homeless; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

Health Care for the Homeless in Baltimore is seeking a Lead Referrals Specialist who will provide top-notch customer service and administrative support to clients and team members. The ideal candidate needs a high school diploma/GED and preferably an associate degree, with at least two years of client services experience. Skills required include effective communication, confidentiality maintenance, and the ability to work in a collaborative environment. Bilingual (Spanish and English) is preferred. The role involves managing referral processes and supporting referral specialists.

Qualifications

• At least two years of experience in client services, preferably in processing and coordinating referrals.
• One year of supervisory experience preferred.
• Experience working with homeless individuals or low-income backgrounds.

Responsibilities

• Sets expectations and creates a communicative environment for staff.
• Completes Referrals Specialist duties.
• Collaborates with Referrals Coordinator for timely referral processing.
• Maintains referral-related resources including directories and templates.
• Oversees data tracking of team performance KPIs.

Skills

Customer service skills

Confidentiality maintenance

Bilingual (Spanish and English)

Problem-solving

Interdisciplinary teamwork

Education

High school diploma or GED

Associate degree (preferred)

Tools

Azara

Power BI

Job description

Health Care for the Homeless in Baltimore is seeking a Lead Referrals Specialist who will provide top-notch customer service and administrative support to clients and team members. The ideal candidate needs a high school diploma/GED and preferably an associate degree, with at least two years of client services experience. Skills required include effective communication, confidentiality maintenance, and the ability to work in a collaborative environment. Bilingual (Spanish and English) is preferred. The role involves managing referral processes and supporting referral specialists.