Referrals Supervisor - Carolina Family Patient Support Services

Carolina Family Health Centers, Inc; Wilson (NC); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401(k) matching

AD&D insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Holidays

Vision insurance

CEU allowance

Professional dues and license fees

Job summary

Carolina Family Health Centers, Inc. is seeking a Referrals Supervisor for the Carolina Family Patient Support Services in Wilson, NC. The role oversees the referral staff and manages the coordination of referrals with specialty offices and healthcare networks.

The position offers a 40-hour work week with no weekends, a full benefits package, 12 paid holidays, and bi-weekly pay. Experience in health information systems and strong attention to detail are essential.

Qualifications

• HS diploma or GED required.
• Associate degree preferred in Health Information Technology or Medical Office Administration.
• 1 year of supervisory experience or 3 years in referrals/office work.
• Computer literacy is required.
• Attention to detail and accuracy emphasized.

Responsibilities

• Supervise Referrals Associates, including hiring, training, and evaluating staff.
• Serve as in-house expert for the referral platform and partner systems.
• Troubleshoot system issues and manage staff access.
• Audit timeliness of referrals, documentation quality, and workflows.
• Report monthly on productivity and program goals.
• Address deficiencies through training and process improvements.

Skills

Leadership/ supervision

Attention to detail

Computer literacy

Education

High school diploma or GED

Associate degree in Health Information Technology or Medical Office Administration

Tools

EHR systems

Job description

View Our Current Available Positions Below:

Position: Referrals Supervisor - Carolina Family Patient Support Services

Location: Wilson, NC

Job Id: 1147

# of Openings: 1

Come join our “Family” and be part of providing healthcare In the Community…For the Community.

Carolina Family Health Centers, Inc. provides accessible and affordable health care with excellence…where patients come first. Regardless of an individual’s ability to pay or their insurance status, we believe that EVERYONE deserves access to quality health care.

As a nonprofit, federally qualified health center (FQHC), we strive to meet the needs of our community and breakdown barriers that prevent individuals from seeking health care. Our service offering includes primary medical care, behavioral health, pharmacy and dental services in an integrated model that provides a comprehensive approach to care for our patients.

Position Overview

The Referrals Supervisor oversee the daily operations of the referral staff and referral process in accordance with established policies and procedures. The Referral Supervisor serves as a point of contact with specialty offices and healthcare systems for the coordination of referrals.

THIS POSITION OFFERS A 40-HOUR WORK WEEK, NO WEEKENDS, FULL BENEFITS PACKAGE, 12 PAID HOLIDAYS, BI-WEEKLY PAY.

Essential Tasks

• Provides supervision to the Referrals Associates. This includes but is not limited to interviewing, hiring, providing training and orientation, distribution and determination of responsibilities, and the on-going evaluation of the staffs’ performance.
• Serves as the in-house expert and point of contact regarding the electronic health record system referral platform and other healthcare networks’ systems for coordinating specialty and imaging referrals.
• Troubleshoots system issues or errors and manages staff’s access to these systems.
• Conduct periodic audits to assess the timeliness of the authorization of referrals, quality of documentation, and adherence to established workflows.
• Report monthly on staff’s productivity, program goals, staffing issues, and other challenges or successes.
• Address deficiencies through staff training, process development, and/or corrective action.

Experience and Education

• High school diploma or GED.
• Associate degree in Health Information Technology or Medical Office Administration, preferred.
• One-year experience as a supervisor or three years work experience in referrals or office experience.
• Must be computer literate.
• Attentive to detail and accuracy.

Schedule

Day shift

Physical Requirements

• Potential sitting or standing for long periods of time, occasional bending, stooping, lifting including of patients, reaching forward and overhead. Proper lifting techniques required.
• May require walking primarily on a level surface for periods throughout the day.
• Must be able to travel freely in the local area; between clinics, hospitals, health departments, etc.
• 401(k) and match
• AD&D insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Holidays
• Vision insurance
• Continuing Education Allowance
• Professional dues and license fees

Job Type

Full-time

Base Pay Overview

The starting pay for this position is $17.00 hourly. Please keep in mind that actual salary will vary based on various factors such as qualifications, skills, competencies, and proficiency for the roles.