Referrals Specialist

Sidekick Therapy Partners; Knoxville (TN); On-site; USD 25,000 - 33,000; Full time

Job summary

Sidekick Therapy Partners in Knoxville, TN seeks a Referrals Specialist to manage referrals from intake through completion and to handle TennCare verifications and compliant documentation. The role also supports front-desk coverage as needed.

The position is onsite, full-time, hourly, and involves detailed coordination across school-based services within Tennessee and North Carolina.

Qualifications

• Prior experience in administrative healthcare operations preferred.
• Strong attention to detail and organizational skills.
• Ability to manage time effectively and switch between tasks.
• Strong written and verbal communication skills.
• Ability to learn and navigate electronic health record (EHR) systems.

Responsibilities

• Monitor referral progress and follow up when needed.
• Receive, review, and process physician orders and patient documentation.
• Ensure all documents meet state, insurance, and internal compliance standards.
• Verify documents are properly labeled, complete, and assigned to the correct patient.
• Process school orders for TennCare and School Pay clients.
• Complete insurance verifications for TennCare and commercial plans.
• Follow up on Problem Alerts, Failed Documents, and Stopped Orders.
• Collaborate with internal teams to resolve documentation or verification needs promptly.
• Identify opportunities to improve referral workflows and efficiency
• Assist with front-desk coverage, as needed

Skills

Attention to detail

Communication skills

EHR navigation

Time management

Tools

EHR systems

Job description

Referrals Specialist

Sidekick Therapy Partners Knoxville, Tennessee, United States

About this position

About Us

Sidekick Therapy Partners is a leading pediatric private practice serving over 5,000 children weekly across 50+ school districts, daycares, preschools, and outpatient clinics across Tennessee and North Carolina.

Location: 310 Corporate Drive NW Knoxville, TN 37923

Onsite M-F

Type: Hourly, Full Time

The Referrals Specialist plays a key role in supporting Sidekick's school-based services by managing and processing client referrals from intake through completion. This position ensures all orders are handled accurately, TennCare verifications are completed and distributed in a timely manner, and documentation meets all compliance standards.

In addition, this role will support front-desk coverage, as needed. This role is ideal for someone who enjoys organization, multitasking, and working in a fast-paced environment with a mission-driven team.

Responsibilities:

• Monitor referral progress and follow up when needed.
• Receive, review, and process physician orders and patient documentation.
• Ensure all documents meet state, insurance, and internal compliance standards.
• Verify documents are properly labeled, complete, and assigned to the correct patient.
• Process school orders for TennCare and School Pay clients.
• Complete insurance verifications for TennCare and commercial plans.
• Follow up on Problem Alerts, Failed Documents, and Stopped Orders.
• Collaborate with internal teams to resolve documentation or verification needs promptly.
• Identify opportunities to improve referral workflows and efficiency
• Assist with front-desk coverage, as needed

Qualifications:

• Prior experience in administrative healthcare operations preferred.
• Strong attention to detail and organizational skills.
• Ability to manage time effectively and switch between tasks.
• Strong written and verbal communication skills.
• Ability to learn and navigate electronic health record (EHR) systems.

At Sidekick, we're proud to be a Woman-Led Top Workplace and a Knoxville Top Workplace for five consecutive years, as well as a Top Workplace USA . Our culture prioritizes flexibility, clinical excellence, and work-life balance, empowering therapists to make a meaningful impact on the children we serve.