Referral Triage Specialist

AdventHealth; Orlando (FL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Day One Benefits

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth Orlando is seeking a friendly and professional Scheduling Assistant to join our team. You will answer phones, coordinate appointments, and communicate with patients, physicians, and staff to keep the schedule running smoothly.

The role requires high school diploma, healthcare terminology familiarity, and strong MS Office skills. You will work 12-hour day shifts, three days a week, with weekend and holiday coverage as needed to support a 24/7 operation.

Qualifications

• English communication skills are required.
• MS Office proficiency preferred.
• Teamwork and ability to work independently preferred.
• Problem solving and critical thinking preferred.
• Attention to detail and ability to manage multiple tasks preferred.

Responsibilities

• Answer calls in a professional and polite manner.
• Notify patients, physicians, and staff of schedule changes.
• Update EMR with necessary information.
• Collaborate with navigators, schedulers, physicians and office staff.
• Verify benefits and document in EMR; respond to referrals within 1–2 business days.
• Shift is 12 hours, 3 days a week; weekend/holiday coverage may be required.

Skills

English communication

MS Office

Teamwork

Independent work

Problem solving

Attention to detail

Additional languages

Education

HS Diploma

Tools

EMR system

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day-Weekend (United States of America)

Address

601 E Rollins St

City

Orlando

State

Florida

Postal Code

32803

Job Description

Answers the telephone in a professional and polite manner, communicating information to appropriate personnel. Notifies patients, physicians, and support staff of changes impacting the schedule. Updates information in the EMR as necessary. Interacts professionally with physicians, patients/families, and healthcare staff. Maintains a good working relationship within the clinic and with hospital departments. Other duties as assigned. Responds to voicemail messages promptly. Responds to all referrals within one to two business days. Obtains and enters EMR demographic and medical records/tests/scans/results necessary for the first office visit. Collaborates with navigators, schedulers, physicians, and office staff. Ensures verification of benefits has been obtained and clearly documented in EMR. Shift is 12-hour shifts from 6:45am to 7:15pm, 3 days a week, Weekend and holiday coverage is required, no set schedule. Team members receive schedules in advance, expect to see weekdays, weekends, and holidays as needed to support 24/7 operation.

Knowledge, Skills, And Abilities

• Professional, oral, and written communication skills in English [Required]
• Additional languages [Preferred]
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) [Preferred]
• Problem solving and critical thinking skills [Preferred]
• Ability to work in a team setting, as well as independently [Preferred]
• Ability to work well under pressure with deadlines – sense of urgency [Preferred]
• Ability to prioritize and manage simultaneous assignments with close attention to detail [Preferred]

Education

• High School Grad or Equiv [Required]

Work Experience

• Medical terminology experience [Preferred]
• Previous medical office background [Preferred]

EMT/Paramedic licensure, CNA license with PCT, ICU, or In-patient experience [Preferred]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$16.02 - $25.63

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.