Referral Coordinator for Genomics and Personalized Health

AdventHealth; Orlando (FL); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403-B Retirement Plan

4 Weeks Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Orlando, FL is seeking a front desk / medical office administrative specialist to support patient flow and referrals. The role involves taking messages, scheduling admissions, and coordinating with insurers and physicians to obtain approvals and referrals.

Responsibilities include handling non-clinical inquiries, maintaining accurate records, and providing strong customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1+ year of ICD-9 and CPT-4 coding experience preferred.
• Experience with computers required.
• Strong customer service background.
• Additional languages preferred.

Responsibilities

• Take accurate and legible messages with date, time, and initials.
• Answer non-clinical patient and family questions and route calls correctly.
• Obtain physician referrals and hospital admissions approvals.
• Serve as liaison between insurance, patient, and physician.
• Schedule admissions, procedures, and notify patients of appointments.
• Obtain referrals/pre-certifications from insurers and forward records as needed.
• Complete special projects and fax referrals to specialists.

Skills

Office procedures

Microsoft Office

Phone etiquette

Typing 50 wpm

Insurance knowledge

Medical terminology

Communication skills

Teamwork

Customer service

English proficiency

Education

High School Diploma

Tools

Outlook

Word

Excel

PowerPoint

Job description

Our Promise To You
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Our Promise To You
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule
Full time
Shift
Day (United States of America)
Address
401 N Mills Ave
City
Orlando
State
Florida
Postal Code
32803
Job Description
Takes accurate and legible messages, including time, date, and initials. Answers non-clinical questions for patients and family members and routes all other calls correctly. Uses the telephone system appropriately according to guidelines. Obtains physician approval for referrals and hospital admissions. Serves as a liaison between the insurance company, the patient, and the physician. Completes all referrals in a timely manner and documents referral numbers in patient charts. Schedules hospital admissions, outpatient procedures/tests, and notifies patients of appointments and referral numbers the same day they are obtained. Contacts insurance companies for referral numbers or pre-certification/authorization. Obtains and forwards medical records from specialists or hospitals to process referrals or hospital authorizations and follows up with insurance companies regarding the status of authorizations. Completes special projects. Other duties as assigned. Faxes referrals to specialists and directs patients to appropriate specialists and vendors according to their insurance.

Knowledge, Skills, And Abilities

• Knowledge of business office procedures.
• Knowledge of English grammar, spelling, and punctuation to type patient information.
• Skill in operating a computer, photocopy machine, and proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Skill in greeting patients and answering the telephone in a professional, pleasant, and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instruction.
• Ability to type 50 words per minute accurately.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Demonstrates ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements.
• Possesses a strong knowledge, understanding, and competency in the areas of insurance carrier plans and coverage benefits, procedures, CPT codes, HCPCS, and ICD-10 codes.
• Professional, oral, and written communication skills.
• Problem-solving and critical thinking skills.
• Ability to work in a team setting, as well as independently.
• Ability to work well under pressure with deadlines - sense of urgency.
• Ability to prioritize and manage simultaneous assignments with frequent interruptions while paying close attention to details.
• Must be willing to float to other practices, within reason, when patient load, vacation schedules, etc., make it necessary.
• Strong customer service background.
• Understanding of co-insurance, co-pays, and deductibles, and the ability to explain.
• Medical terminology and office background preferred.
• Additional languages preferred.

Education

• High School Grad or Equiv [Required]

Field Of Study

• None required

Work Experience

• 1+ of icd-9 and cpt-4 coding experience [Preferred]
• Experience with computers [Required]

Additional Information

• None required

Licenses And Certifications

• None required

Physical Requirements: Physical Requirements - https://tinyurl.com/23km2677

Pay Range
$17.28 - $27.65

Background Screening Requirement (Florida Law)
Certain positions are subject Florida Level 2 background screening, including fingerprinting, as required by state law.
Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.