Triage MA I / EMT / AEMT

Utah; Salt Lake City (UT); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Tuition reduction

Job summary

The University of Utah Health's Pediatrics department seeks experienced Medical Assistants for ambulatory clinical care across pediatric divisions. The role supports licensed staff, assists with basic healthcare delivery, and performs multi-skilled administrative duties as directed.

Incumbents must meet vaccination requirements and demonstrate ability to support designated pediatric specialties while maintaining patient privacy and high-quality service.

Qualifications

• Current EMT course completion or Medical Assistant experience in ambulatory care.
• Completion of a Medical Assisting program or MA certification program.
• Proficiency with Microsoft Office and EMR systems.

Responsibilities

• Handle incoming medical calls and coordinate patient care over the phone.
• Alert providers to significant changes in patient conditions.
• Place outbound calls to relay results and care instructions.
• Process medication refill requests per protocol.
• Deliver patient education in line with MA training and guidelines.
• Assist with patient-related paperwork and admin functions.
• Maintain patient privacy and confidentiality standards.
• Engage in customer service and quality improvement initiatives.

Skills

Customer service

Typing

Phone etiquette

Education

EMT course

Medical Assisting program

MA certification program

Tools

MS Office

EMR software

Job description

Details

Open Date 08/10/2026

Requisition Number PRN45873B

Job Title PS Medical Assistant I

Working Title Triage MA I / EMT / AEMT

Career Progression Track UGR

Track Level

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday, 8:00 AM to 5:15 PM (Start and end times may vary within this timeframe).

This position is full-time, 40 hours per week. Regular and punctual attendance is required.

VP Area U of U Health - Academics

Department 00848 - Pediatric Administration

Location Other

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $18.50 to $24.96

Close Date 11/10/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

The Department of Pediatrics at the University of Utah School of Medicine is seeking experienced Medical Assistants to join our Ambulatory Clinical Care operation. The ambulatory group consists of 12+ pediatric specialty divisions and service lines.

This position supports one or more of these specialty divisions and provides assistive care to patients and their families. Incumbents facilitate the efficient delivery of ambulatory patient care, support the professional role of the licensed staff, and provide support and assistance as directed by licensed staff in rendering basic healthcare to the patient. In this position, incumbents also assist with clerical functions as a multi-skilled auxiliary worker. Incumbents will support designated pediatric specialties.

The University of Utah offers a comprehensive benefits package including:

• Excellenthealth care coverage at affordable rates (see the Summary Comparison for more information)
• 14.2% retirement contributions
• Generouspaid leave time
• 11 paid Holidays per year
• 50% tuition reduction for employees, spouses, and dependent children
• Flex spending accounts
• University providedbasic employee life insurance coverage equal to a salary of up to $25,000

• Variety of electiveinsurance coverage, including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.

• Free transit on most UTA services

• Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel

• Professional development opportunities

Additional benefits information is available athttps://benefits.utah.edu/.
Responsibilities

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

• Handle incoming medical calls; support patient care coordination by engaging with patients, families, clinical teams, and other stakeholders, conducting chart reviews, and problem-solving to address patient needs efficiently over the phone.
• Alert care providers to significant changes in patient conditions or other critical information.
• Place outbound calls, under physician direction, to relay results, reminders, and care instructions to patients and families.
• Process medication refill requests per division-specific protocol.
• Deliver patient education as directed and in line with Medical Assistant training, guidelines, care process models, and clinical guidelines.
• Assist providers and clinical staff with patient-related paperwork and other division specific administrative functions as directed.
• Ensure strict adherence to patient privacy and confidentiality standards.
• Actively participate in customer service efforts and quality improvement initiatives.

Comments

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient’s status and provide care as described in the department’s policies and procedures manual.

Minimum Qualifications

Required:

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire
• Verifiable completion of one (1) of the following:

1. State approved EMT course.
2. One (1) year of Medical Assistant experience in an ambulatory care clinic or other healthcare setting.
3. Medical Assisting education program.
4. University Hospital Medical Assistant certification program.

Preferences

• Proficiency in computer operations, including using Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Ability to navigate customer electronic medical record ( EMR ) software.
• Strong typing and data entry skills with accuracy and speed.
• Excellent verbal communication and customer service etiquette over the phone.
• Ability to troubleshoot basic technical issues and assist in problem-solving.
• Completion of an accredited Medical Assisting Program or equivalent ( EMT ).

Applicants will be screened according to preferences.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the:University of Utah Non‑Discrimination page.
Online reports may be submitted athttps://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As perUniversity of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.