Referral Success Specialist

LifeLong Medical Care; San Pablo (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical, dental, vision coverage

Ten paid holidays

Flexible Spending Accounts

403(b) retirement plan

Job summary

LifeLong Medical Care seeks a Referrals Coordinator for the Brookside San Pablo Health Center. The role supports a patient-centered care team by processing specialty referrals, following up, and ensuring accurate data entry in Epic and i2i.

Responsibilities include verifying insurance, obtaining authorizations, and coordinating with providers and Health Information to place reports in the chart. 40 hours weekly; benefit eligible; represented by SEIU-UHW under a CBA.

Qualifications

• High school diploma or GED.
• One year of administrative experience in a medical or human services setting.
• Experience with electronic health records (EHR).
• Proficient in Microsoft Office Word, Excel, Outlook and Internet; ability to type 40 wpm.

Responsibilities

• Receive referral requests from providers and process them; communicate with providers as needed.
• Request urgent appointments as needed.
• Verify current insurance information.
• Contact HMOs, PPOs, Medi-Cal/Medicare for authorizations to ensure reimbursement.
• Follow up on referrals and maintain accurate tracking in Epic and i2i.
• Coordinate with Health Information Technician to ensure medical reports are added to the chart.

Skills

Organizational skills

Multitasking

Problem-solving

Time management

Interpersonal skills

Verbal communication

Written communication

Teamwork

Professional judgment

Diplomacy

Education

High school diploma or GED

College degree in related field (preferred)

Tools

Epic

i2i

Microsoft Office

Job description

LifeLong Medical Care seeks a Referrals Coordinator for the Brookside San Pablo Health Center. The role supports a patient-centered care team by processing specialty referrals, following up, and ensuring accurate data entry in Epic and i2i.

Responsibilities include verifying insurance, obtaining authorizations, and coordinating with providers and Health Information to place reports in the chart. 40 hours weekly; benefit eligible; represented by SEIU-UHW under a CBA.