Referral Specialist II: Client & Lab Liaison

Quest Diagnostics Incorporated; Johnson City (KS); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Day 1 Medical

Well-being programs

Blueprint for Wellness

Mental health program

Vacation and Health/Flex Time

Holidays + MyDay off

401(k) match

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Annual incentive plans

Education assistance

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated in Lenexa, KS is seeking a Referral Representative II to handle internal and external customer contact regarding referral testing and to resolve complex issues. You will act as a liaison between customers and referral vendors, ensuring timely communication and accurate reporting of results.

Responsibilities include retrieving and processing specimens, preparing shipments per IATA regulations, managing inquiries about test delays and results, and supporting Client

Qualifications

• Minimum three to five years clinical laboratory experience.
• Customer service and/or medical background preferred.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Retrieve, sort and process specimens for shipment to referral laboratories.
• Ensure sample quality and accuracy; identify problems with specimens and missing information.
• Prepare specimens and packages for shipment according to IATA regulations.
• Handle all customer inquiries regarding reporting of results and service issues.
• Report laboratory results using established protocols and communicate delays as needed.
• Assist in training Referral Assistant and Referral Rep I.

Skills

Clinical laboratory experience

Customer service

Communication

Medical terminology

Education

High School Diploma or Equivalent

Tools

Laboratory Information Systems

IATA shipping regulations

MS Office

Job description

Quest Diagnostics Incorporated in Lenexa, KS is seeking a Referral Representative II to handle internal and external customer contact regarding referral testing and to resolve complex issues. You will act as a liaison between customers and referral vendors, ensuring timely communication and accurate reporting of results.

Responsibilities include retrieving and processing specimens, preparing shipments per IATA regulations, managing inquiries about test delays and results, and supporting Client