Referral Specialist

Valley Vista Medical Group; Prosser (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Profit sharing

403(b) retirement

Paid time off

Bilingual differential pay

8 paid holidays

Job summary

Valley Vista Medical Group in Prosser, WA seeks a Referral Specialist to manage referral workflows, assist with patient referrals, and coordinate follow-ups. This full-time position supports a comprehensive health system serving our community.

Key duties include handling referrals, insurance authorizations, and patient communications, with bilingual English/Spanish valued. They offer paid health coverage, retirement options, PTO, holidays, and a community-focused workplace.

Qualifications

• Must have a high school diploma or GED.
• Associates degree or technical certificate preferred.
• 1 year office experience in medical/dental setting.
• 2 years in medical/dental front office with referrals/authorizations preferred.
• Bilingual English/Spanish required at ALTA level 9.
• ALTA score 9 qualifies for bilingual differential compensation.

Responsibilities

• Manage referral work queues to ensure timely processing.
• Assist with patient referrals for services with internal/external facilities.
• Assist with patient insurance authorization.
• Assist with appointment setup as needed.
• Coordinate follow up between referral source and patient.
• Ensure chart notes and follow up documentation linked to referral.
• Provide translated educational materials and directions to patients.
• Process incoming correspondence and respond to calls, emails, and faxes.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Communication skills

Organizational skills

Prioritization

Flexibility

Medical terminology knowledge

Education

High School Diploma or GED

Associate degree or certificate

Job description

Position Title

Referral Specialist

City

Prosser

State/Territory

US-WA

Employment Duration

Full time

Offer Relocation

No

Excempt Status

Non-exempt

ID

17450

Description

Join our team as a Referral Specialist at Valley Vista Medical Group in Prosser, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew", for a glimpse into our dedication to our communities, health, and families!

Position Highlights

• 1.0 FTE (40 hours per week)
• $18.75-$22.97/hour DOE
• Additional pay for your bilingual skills, paid on hours worked
• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

What You’ll Do

• Manages work queues regarding referral activity on a daily basis to ensure timely processing and/or completion
• Assists with patient referrals for additional services needed with internal and external medical facilities
• Assists with patient insurance authorization
• Assists with appointment setup as needed
• Coordinates follow up between referral source and patient
• Ensures chart notes and follow up documentation is linked to referral
• Provides translated educational materials and directions to patients when necessary
• Processes incoming correspondence and responds to calls, emails, and faxes
• Perform other duties as assigned

Qualifications

• High School Diploma or General Education Diploma (GED)
• Associates Degree or Certificate from an accredited technical school preferred
• One year's experience working in an office setting, preferably a medical or dental office
• Two year's experience working in a medical and/or dental front office setting; with insurance referrals and authorizations preferred
• Bilingual (English/Spanish) required at a level 9
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved.
• Knowledge of or ability to learn medical terminology required
• Ability to prioritize work, handle a variety of tasks simultaneously and complete projects in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong organizational skills
• Ability to work flexible hours, including evenings and weekends

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization!

Equal employment opportunity, including veterans and individuals with disabilities.