Referral Specialist

Toppenish Medical-Dental Clinic; Toppenish (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Profit sharing

403(b) retirement plan

Generous PTO

8 paid holidays

Job summary

Toppenish Medical-Dental Clinic in Toppenish, WA is seeking a Referral Specialist to manage referral workflows, assist with patient referrals to internal and external facilities, and handle insurance authorizations. The role includes preparing appointments and coordinating follow-ups to ensure seamless care.

Strong bilingual (English/Spanish) communication and organizational skills are required, with flexibility to work evenings/weekends.

Qualifications

• GED or higher is required.
• Associates degree or technical certificate preferred.
• One year office experience, preferably in medical/dental settings.
• Two years in medical/dental front office with insurance referrals preferred.
• Bilingual English/Spanish required at ALTA score 9.

Responsibilities

• Manage referral work queues daily to ensure timely processing.
• Assist with patient referrals to internal/external facilities.
• Assist with patient insurance authorizations.
• Assist with appointment setup as needed.
• Coordinate follow up between referral source and patient.
• Ensure chart notes and follow up are linked to referrals.
• Provide translated educational materials and directions to patients.

Skills

Bilingual English/Spanish

Communication

Organizational skills

Prioritization

Customer service

Education

GED

Associate degree or certificate

Job description

Position Title: Referral Specialist

City: Toppenish

State/Territory: US-WA

Employment Duration: Full time

Offer Relocation: No

Excempt Status: Non-exempt

ID: 17433

Join our team as a Referral Specialist at Toppenish Medical-Dental Clinic in Toppenish, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families!

Position Highlights:

• 1.0 FTE (40 hours per week)
• $18.75-$22.97/hour DOE with the ability to go higher for highly experienced candidates
• Additional pay for your bilingual skills, paid on hours worked
• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Manages work queues regarding referral activity on a daily basis to ensure timely processing and/or completion
• Assists with patient referrals for additional services needed with internal and external medical facilities
• Assists with patient insurance authorization
• Assists with appointment setup as needed
• Coordinates follow up between referral source and patient
• Ensures chart notes and follow up documentation is linked to referral
• Provides translated educational materials and directions to patients when necessary
• Processes incoming correspondence and responds to calls, emails, and faxes
• Perform other duties as assigned

Qualifications:

• High School Diploma or General Education Diploma (GED)
• Associates Degree or Certificate from an accredited technical school preferred
• One year's experience working in an office setting, preferably a medical or dental office
• Two year's experience working in a medical and/or dental front office setting, with insurance referrals and authorizations preferred
• Bilingual (English/Spanish) required at a level 9
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved.
• Knowledge of or ability to learn medical terminology required
• Ability to prioritize work, handle a variety of tasks simultaneously and complete projects in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong organizational skills
• Ability to work flexible hours, including evenings and weekends

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization!

Equal employment opportunity, including veterans and individuals with disabilities.

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