Referral Specialist

Liasions Community Care LLC

Durham (NC)

On-site

USD 35,000 - 50,000

Full time

14 days+

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Job summary

A leading mental health agency is seeking a detail-oriented Referral Specialist to coordinate client referrals and facilitate access to essential mental health services. This full-time role focuses on ensuring a smooth intake process and effective communication between clients and providers. If you are dedicated to helping individuals access necessary mental health resources, we invite you to apply.

Qualifications

High school diploma or equivalent required.
Experience in behavioral health, mental health, or healthcare administration is a plus.
Strong organizational and multitasking skills.

Responsibilities

Process incoming and outgoing client referrals in a timely manner.
Coordinate with the agencies to ensure clients receive appropriate services.
Communicate effectively with clients to schedule appointments.

Skills

Organizational skills

Communication

Interpersonal abilities

Education

High school diploma or equivalent required

Associate or bachelor’s degree in a related field preferred

Tools

Electronic health records (EHR)

Referral management systems

Job description

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Liasions Community Care LLC provided pay range

This range is provided by Liasions Community Care LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We are seeking a detail-oriented and compassionate Referral Specialist to join our behavioral health/mental health agency. The Referral Specialist will be responsible for coordinating client referrals, ensuring a smooth intake process, and facilitating communication between clients, providers, and external agencies. This role is essential in helping individuals access the appropriate mental health services and resources they need.

Job Overview:

Process incoming and outgoing client referrals in a timely manner.
Coordinate with the agencies to ensure clients receive appropriate services.
Verify client eligibility, insurance, and necessary documentation for services.
Maintain accurate and uptodate records in the referral management system.
Communicate effectively with clients to schedule appointments and provide necessary information.
Follow up on referrals to ensure successful service connection and client engagement.
Identify barriers to care and assist clients in overcoming obstacles to accessing services.
Adhere to HIPAA and confidentiality guidelines.

Qualifications:

High school diploma or equivalent required; associate or bachelor’s degree in a related field preferred.
Experience in behavioral health, mental health, healthcare administration, or a similar field is a plus.
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Familiarity with electronic health records (EHR) and referral management systems is preferred.
Understanding of insurance verification and community resources is a plus.

If you are passionate about helping individuals access essential mental health services, we encourage you to apply and become a valued part of our team!

Seniority level