Referral Specialist

Talent Edge Recruiting; Annandale (NJ); On-site; USD 54,000 - 66,000; Full time

Job summary

A community health organization is seeking a Community Outreach & Referral Specialist to connect families with resources. This full-time role involves conducting in-person outreach to schools and hospitals, managing relationships, and providing support to families seeking care. Candidates should have 1–3 years of experience in community relations, strong interpersonal skills, and be comfortable working independently in the field. The position offers opportunities for relationship development and requires ongoing collaboration with internal teams.

Qualifications

• 1–3 years of experience in outreach, community relations, or related field.
• Organized and reliable in documenting activities.
• Comfortable with field-based work and managing schedules.

Responsibilities

• Conduct 20–25 in-person outreach visits weekly.
• Build and maintain relationships with community partners.
• Document outreach visits and conversations accurately.

Skills

Interpersonal skills

Communication skills

Presentation skills

Organizational skills

Field-based work comfort

Tools

CRM tools

Job description

Base pay range

$60,000.00/yr - $60,000.00/yr

Community Outreach & Referral Specialist

(Behavioral Health | Field-Based + Office)

About the Role

This is a relationship-driven, community-facing role supporting a growing behavioral health organization. The Community Outreach & Referral Specialist serves as a trusted connector between local hospitals, schools, crisis centers, and families seeking care. This position combines consistent in-person outreach with inbound referral support and requires professionalism, empathy, and reliability.

You’ll work closely with a Business Development Lead and an internal clinical/administrative team, gradually taking ownership of a defined territory and helping expand referral partnerships through face‑to‑face relationship building.

What You’ll Do

• Conduct 20–25 in-person outreach visits per week to community partners including hospitals, schools, crisis centers, and related organizations within a ~50‑minute radius
• Build and maintain strong relationships with clinical staff, counselors, referral coordinators, and community leaders
• Represent the organization professionally at all times, confident communication, and trustworthy demeanor
• Follow an established outreach plan and territory assignments while identifying new partnership opportunities over time
• Convert outreach efforts into referrals and track activity tied to commission/bonus potential
• Receive inbound referral calls, gather critical information, and support families through next steps with empathy and clarity
• Balance time between field outreach, onsite presence, and referral coordination (field time is a priority)
• Document outreach visits, conversations, referrals, and conversion outcomes accurately
• Collaborate closely with business development leadership and internal clinical teams
• Attend required meetings, trainings, and occasional weekend events (weekday flex provided)
• Demonstrate consistency, follow‑through, and long‑term commitment to the role and territory

What Makes This Role Challenging

• Maintaining a high weekly volume of in‑person outreach
• Building trust with hospitals, schools, and crisis partners from the ground up
• Managing emotional conversations with families during crisis situations
• Balancing independence in the field with internal collaboration
• Growing into territory ownership while working under a developing BD structure

Required Experience & Skills

• 1–3 yearsof experience in outreach, community relations, admissions, marketing, referrals, or a related field
• Comfort with field‑based work and managing a weekly outreach schedule
• Strong interpersonal, communication, and presentation skills
• Ability to build trust quickly with professionals and families
• Organized, reliable, and able to document activity accurately
• Comfortable using basic CRM or outreach‑tracking tools
• Able to work independently while staying aligned with team goals

Nice to Have

• Behavioral health, rehab, or healthcare experience
• Existing relationships with hospitals, schools, or community organizations
• Admissions or referral workflow familiarity
• Prior field‑based sales, outreach, or community engagement experience
• Natural networker who enjoys being out in the community

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Health Care Provider

Industries

Public Health and Health and Human Services