Referral Coordinator

Trios Health; Kennewick (WA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health and dental benefits

401K benefits

Employee Assistance Program

Tuition reimbursement

Professional development opportunities

Job summary

Lifepoint Health is seeking a Referral Coordinator to join our Health Support Center team in Washington. The role focuses on processing referrals, obtaining pre-certifications, and coordinating appointments with specialists and services to support patient care.

You will interact with patients and staff, review records, answer inquiries, and perform clerical duties while maintaining a high level of accuracy and empathy in a fast-paced environment.

Qualifications

• High school diploma or equivalent - Required.
• BLS certification from American Heart Association or Red Cross is required.
• 2 years Medical Office experience preferred.
• Experience with Medical Referrals preferred.

Responsibilities

• Process all insurance referrals and pre-certifications.
• Facilitate patient appointments with specialists, imaging, rehabilitation services, physical therapy and other facilities as recommended.
• Serve as a referral resource for patients, clinical and front office personnel.
• Handle information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Greet visitors and communicates with patients and providers.
• Performs other duties as assigned.

Skills

Critical thinking

Decisive judgment

Independent work

Work well under pressure

Education

High school diploma or equivalent

BLS certification (AHA/ARC)

Job description

Your Experience Matters

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier

Job Schedule: Full-Time Day Shift

Compensation Range: $17.66 - $25.10

Position Summary

The Referral Coordinator facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).

How You'll Contribute

• Processes all insurance referrals and/or pre-certifications.
• Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
• Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry, and patient registration.
• Greets visitors and communicates with patients and providers.
• Performs other duties as assigned.

What We're Looking For

• High school diploma or equivalent - Required
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
• BLS certification from the American Heart Association (AHA) or American Red Cross (ARC)
• 2 years Medical Office experience Preferred
• Experience with Medical Referrals Preferred

Why Join Us

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities
• And much more...

EEOC Statement

Trios Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local laws.

Pay Transparency Notice (Washington State)

If you believe this job posting does not include accurate or complete pay information in accordance with the Washington State Equal Pay and Opportunities Act, please inform us immediately. You can contact us at 833-271-4269 to report the issue. For more information on your rights under Washington's pay transparency laws, visit the Washington State Department of Labor and Industries website at: https://lni.wa.gov

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.