Referral Coordinator

Path Ihc; Siler City (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Path Ihc in Siler City, NC is hiring a Referral Coordinator / Office Administrator to manage front-office operations and client referrals. The successful candidate will handle intake processes, insurance verifications, and front desk responsibilities while maintaining high standards of clinical compliance.

This full-time position requires 1-3 years of experience in a medical or mental health setting and solid organizational skills. A welcoming environment and a commitment to client care are essential for this role.

Qualifications

• 1-3 years of experience in a medical or mental health office setting handling referrals, medical billing, or front-desk administration.
• Experience navigating Electronic Health Record (EHR) systems.
• Exceptional written and verbal communication skills.

Responsibilities

• Act as the primary point of contact for client referrals.
• Maintain a welcoming front-office environment.
• Verify client insurance eligibility and obtain necessary prior authorizations.
• Collaborate with team leads to assign new clients to therapists.

Skills

Communication

Organization

HIPAA Compliance

Customer Service

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in Healthcare Administration

Tools

Electronic Health Record (EHR) systems

Microsoft Office 365

Google Workspace

DocuSign

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Siler City, NC, US

4 days ago Requisition ID: 1204

Salary Range: $35,000.00 To $45,000.00 Annually

Job Title: Referral Coordinator / Office Administrator

Position Type: Full-Time

Reports To: Assistant Clinical Director / Office Manager

Position Summary

The Referral Coordinator / Office Administrator plays a vital role in managing the front‑of‑house operations and driving the intake pipeline for our clinical team. This dual‑functioning role is responsible for accurately processing, tracking, and coordinating client referrals, while simultaneously maintaining efficient, organized, and welcoming office operations. The ideal candidate balances excellent clinical compliance standards with top‑tier administrative coordination.

Key Responsibilities

Referral Coordination & Intake Pipeline

• Process Referrals: Act as the primary point of contact for receiving, reviewing, and logging incoming client referrals from insurance providers, community partners, schools, and self‑referrals.
• Referral Follow‑Up & Source Engagement: Serve as the primary liaison for external referral sources (e.g., schools, insurance providers, community partners), providing timely updates on client engagement status, intake completion, or service transitions throughout the year to maintain strong community relationships and care continuity.
• Insurance & Authorization Verification: Verify client insurance eligibility and obtain necessary prior authorizations for outpatient services using the Electronic Health Record (EHR) system.
• Documentation Compliance: Review incoming paperwork for accuracy and completeness, ensuring all necessary records are uploaded and flagged for clinical review.
• Clinician Assignment Coordination: Collaborate closely with the Assistant Clinical Director and Team Leads to assign new clients to available Outpatient Therapists, Qualified Professionals (QPs), or School‑Based Therapists based on caseload and specialization.
• Client Outreach: Contact clients or guardians to explain the onboarding process, collect missing intake documentation, and guide them through preliminary electronic consent forms (e.g., DocuSign).

Office Administration & Operations

• Front Desk Management: Greet visitors, answer phones with a friendly greeting, and route incoming calls, manage office correspondence and maintain a highly professional, welcoming front‑office environment.
• Logistics & Scheduling Support: Assist the Office Manager with local office logistics, including coordinating staff schedules, room assignments, and maintaining office supplies.
• File & Systems Management: Ensure digital and physical administrative files are organized and strictly compliant with HIPAA regulations.
• Onboarding Coordination: Partner with HR and the Office Manager to support localized logistics for new hires, including distributing office equipment, keys, and tracking initial training status.

Qualifications & Requirements

• Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Healthcare Administration, Business Administration, or Human Services preferred.
• Experience: 1–3 years of experience in a medical or mental health office setting handling referrals, medical billing, or front‑desk administration.

Technical Proficiency

• Experience navigating Electronic Health Record (EHR) systems (experience with platforms like Tebra is a strong plus).
• Proficiency with Microsoft Office 365, Google Workspace, and electronic signature software (DocuSign).
• Familiarity with general HR or scheduling platforms (e.g., ADP).

Core Competencies

• Communication: Exceptional written and verbal communication skills, with a collaborative team‑player mindset.
• Organization: High attention to detail with an ability to manage multiple moving parts without dropping the ball.
• Confidentiality: Strict adherence to HIPAA guidelines, maintaining absolute discretion regarding sensitive client and personnel data.