Referral & Scheduling Specialist

1103 Team Member Services; Tampa (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

AdventHealth in Tampa, Florida is seeking an Administrative Specialist to support patient access and referral processing within a faith-based health system. You will collaborate with physicians, patients, and coworkers to ensure timely scheduling and accurate data entry while maintaining confidentiality and high service standards.

The role emphasizes accuracy in ICD-9/10 coding workflows, proficient use of EMR systems, and proactive communication across departments.

Qualifications

• High School Grad or Equiv [Required]
• 1+ years of ICD-9 and CPT-4 coding experience [Preferred]
• Administrative or clerical experience. Healthcare experience, call center experience or related [Preferred]

Responsibilities

• Communicates clearly with coworkers, patients, and physicians.
• Demonstrates a favorable image of the Medical Center and works in a team atmosphere.
• Stays up to date on referral orders to achieve the standard of care.
• Integrates patient, physician, and customer needs into decision-making and organizational actions.
• Answers phone calls promptly, assists patients with questions, and schedules procedures as needed.
• Maintains referral integrity, processes all orders, and communicates with patients and providers.
• Checks voice mail and faxes frequently, sorts authorizations/denials, and ensures orders meet insurance requirements.
• Demonstrates a positive collaborative manner with team members and works well across department boundaries.
• Other duties as assigned.

Skills

Communication

Microsoft Office

Medical terminology

Confidentiality

EMR familiarity

ICD-9/10 knowledge

Customer service

Education

High School Diploma

Tools

EMR systems

Job description

AdventHealth in Tampa, Florida is seeking an Administrative Specialist to support patient access and referral processing within a faith-based health system. You will collaborate with physicians, patients, and coworkers to ensure timely scheduling and accurate data entry while maintaining confidentiality and high service standards.

The role emphasizes accuracy in ICD-9/10 coding workflows, proficient use of EMR systems, and proactive communication across departments.