Referral & Scheduling Liaison - Prior Authorization

Rochester Regional Health; United States; Sur place; USD 25 000 - 32 000; Plein temps

Résumé du poste

Rochester Regional Health is seeking a Referral Coordinator, Prior Authorization at the Riedman Campus. You will serve as the first contact for patients and physicians, coordinating services, scheduling appointments, and guiding inquiries across the system.

The role emphasizes strong customer service, effective communication, and proficiency with EMR systems. A flexible schedule and team collaboration are essential for success in this position.

Qualifications

• Embraces a culture of customer-centric behavior and innovation critical to success in this role.
• Possesses strong customer service skills and the ability to demonstrate compassion and empathy.
• Strong verbal and written communication skills including good voice quality, good diction, and articulation are strongly preferred.
• Must be available to work a flexible schedule that may include evening, weekend and holiday shifts.
• Must be able to multitask, handling phone conversations with consumers while accurately entering data in the computer while continuing to focus on the customer.
• Proficiency in use of computers.
• Knowledge of terminology used by insurance/managed care health plans

Responsabilités

• Customer Service: Provide courteous, attentive and prompt service to all those you work with and support.
• Collaboration: Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience.
• EMR utilization: Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries.
• Portal management: Enroll and activate patient portal accounts, answer questions and/or resolve any user issues.
• Acts as a key referral liaison to community provider offices, serving as a primary point of contact for private physicians to manage all types of interactions into RRHS.

Connaissances

Customer service

Communication

Multitasking

Computer skills

Insurance terminology

Formation

Associate’s degree

Outils

EMR software

Portal systems

Description du poste

Rochester Regional Health is seeking a Referral Coordinator, Prior Authorization at the Riedman Campus. You will serve as the first contact for patients and physicians, coordinating services, scheduling appointments, and guiding inquiries across the system.

The role emphasizes strong customer service, effective communication, and proficiency with EMR systems. A flexible schedule and team collaboration are essential for success in this position.