Referral & Scheduling Coordinator – Patient Care

Conviva Senior Primary Care; Florida; On-site; USD 39,000 - 49,000; Full time

Job summary

Conviva Senior Primary Care in New Smyrna Beach, FL is seeking a Referral and Scheduling Coordinator to manage patient scheduling and pre-registration for exams and procedures with external specialists. You will handle about 80% inbound/outbound calls and communicate prep instructions to patients and referring providers.

This role is patient-facing and part of Humana’s TB screening program; you will be required to undergo TB screening.

Qualifications

• 2 years of hands-on referrals healthcare experience in a clinical setting, preferably within the Medicare population.
• Proficient with Microsoft Word, Excel and Outlook.
• Proficient in medical terminology.
• Experience with Electronic Medical Records.
• Excellent professional communication abilities, at all levels within the organization and with patients, at all times.
• This role is considered patient facing and is part of the company's TB screening program. If selected for this role, you will be required to be screened for TB
• Must be passionate about contributing to an organization focused on improving consumer experiences

Responsibilities

• Schedule and pre-register patients for exams and procedures with outside specialists and providers.
• Gather and communicate all prep information and instructions to patients and referring providers.
• Manage incoming and outgoing phone calls approximately 80% of the time.
• Report to the Medical Referrals Supervisor.

Skills

Referrals healthcare experience

Microsoft Office (Word/Excel/Outlook)

Medical terminology

Electronic Medical Records

Excellent communication

TB screening program

Passion for improving consumer EXPERIe

Education

Bachelor's Degree in Healthcare or Business Administration

Tools

Microsoft Office Suite

EMR systems

Job description

Conviva Senior Primary Care in New Smyrna Beach, FL is seeking a Referral and Scheduling Coordinator to manage patient scheduling and pre-registration for exams and procedures with external specialists. You will handle about 80% inbound/outbound calls and communicate prep instructions to patients and referring providers.

This role is patient-facing and part of Humana’s TB screening program; you will be required to undergo TB screening.