Bilingual Referral Coordinator

Humana; San Antonio (TX); On-site; USD 38,000 - 45,800; Full time

Benefits offered by this job

Health benefits effective day 1

Paid time off

401(k) retirement savings plan

Tuition assistance

Job summary

A leading healthcare provider in San Antonio is seeking a Referral and Scheduling Coordinator to manage patient scheduling and pre-registration for exams. The candidate should have at least 2 years of healthcare experience and proficiency in Microsoft Office. This full-time position involves working directly with patients and offers health benefits from day one, alongside competitive perks including tuition assistance and a 401(k) plan.

Qualifications

• 2 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population.
• Experience with Electronic Medical Records.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Schedule and pre-register patients for exams and procedures.
• Gather and communicate relevant information to patients and providers.
• Perform administrative, clerical, and operational support tasks.

Skills

Healthcare experience

Microsoft Office proficiency

Medical terminology

Communication skills

Patient interaction

Education

Bachelor's Degree in Healthcare or Business Administration

Job description

Base Pay Range

$38,000.00/yr - $45,800.00/yr

Overview

The Referral and Scheduling Coordinator schedules and pre‑registers patients for exams and procedures with specialists and providers outside of the primary care physician’s office. The role performs basic administrative, clerical, operational and customer support tasks, typically on routine and patterned assignments. The Coordinator gathers and communicates all relative information and preparation instructions to patients and referring providers. Decisions are limited to defined parameters with minimal deviation, under close supervision and established policies.

Responsibilities

• Schedule and pre‑register patients for exams and procedures with specialists and providers outside the primary care office.
• Gather and communicate all relative information and preparation instructions to patients and referring providers.
• Perform basic administrative, clerical, operational and customer support tasks.
• Work on routine and patterned assignments under close supervision and established policies.

Required Qualifications

• 2 years of hands‑on healthcare experience in a clinical setting, preferably within the Medicare population.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Proficiency with medical terminology.
• Experience with Electronic Medical Records.
• Excellent professional communication abilities at all levels within the organization and with patients.
• Passion for contributing to an organization focused on continuously improving consumer experiences.

Preferred Qualifications

• Bachelor’s Degree in Healthcare or Business Administration.
• Bilingual (English/Spanish).
• Knowledge of ICD‑10 and CPT coding.
• Referral experience.
• Medical Assistant or Professional State Certifications related to healthcare.

Additional Information

Work Schedule: Full Time / 40 Hours / M‑F / 8a‑5p

Job Type: Referral Coordinator

Specialty: Primary Care for Seniors

Position Type: Clinic / On‑site

This role is patient‑facing and is part of Humana’s Tuberculosis (TB) screening program. TB screening will be required if selected.

Benefits

• Health benefits effective day 1.
• Paid time off, holidays, volunteer time and jury duty pay.
• Recognition pay.
• 401(k) retirement savings plan with employer match.
• Tuition assistance.
• Scholarships for eligible dependents.
• Parental and caregiver leave.
• Employee charity matching program.
• Network Resource Groups (NRGs).
• Career development opportunities.

Equal Opportunity Employer

Humana is an equal opportunity employer. It does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana takes affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and advance individuals with disability or protected veteran status, and bases all employment decisions only on valid job requirements.