Referral Scheduler - Vascular Specialists

Riverside Health; Raleigh (NC); On-site; USD 26,000 - 34,000; Full time

Job summary

Riverside Health in Newport News, Virginia, is seeking a Surgical Scheduling Assistant to coordinate pre-operative and post-operative appointments, prepare charts, and handle insurance pre-certifications. The role emphasizes teamwork, HIPAA compliance, and efficient scheduling across multiple facilities.

The candidate should have at least 1 year of surgical scheduling experience, strong organizational and communication skills, and be proficient in Microsoft Office.

Qualifications

• 1 year recent surgical scheduling experience required.
• Proficient in MS Office; strong attention to detail and documentation.

Responsibilities

• Schedule surgery with patients and post-operative care at designated hospitals or offices.
• Obtain pre-certification/insurance checks and prepare surgical paperwork for physicians.
• Coordinate with facilities and instrumentation for pre-op tests and required clearances.
• Provide receptionist duties for the department and support timely delivery of services.

Skills

Time management

Organizational skills

Communication skills

Multitasking

Interpersonal skills

Education

High School Diploma or GED

Associates Degree

Bachelors Degree

Tools

Microsoft Office Suite

Job description

Newport News, VirginiaHiring Range$18.90 - $24.60/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.OverviewSchedule surgery with patients. Post surgery at designated hospitals. Schedule preoperative and post-operative office appointments for surgical patients as indicated. Compile patient's surgery charts and appropriate paperwork. Complete preliminary paperwork needed for each surgical patient and places in chart for physician to review. Obtain pre-certification/insurance checks when necessary. After pre-operative examination, copy each patient's surgical paperwork to include labs, H&P forms, etc., and send same to the appropriate hospital. Schedule and coordinate with appropriate facility any needed pre-operative surgical tests or clearances for patients. Coordinate with the appropriate instrumentation companies for any special equipment needed. Prepare and distribute the weekly surgical posting sheet to the appropriate persons for billing.What you will doPromotes team work by working effectively as a team member as well as independently. Seeks assistance as needed. Consistently and accurately identifies and reports changes in patient condition/behavior to a Registered Nurse or Licensed Practical Nurse.Collaborates with physicians and physician office staff to provide for the specialized needs of patients.Maintains a working knowledge of facility, DNV, State and HIPAA compliance requirements. (National Patient Safety Goals).Performs general receptionist duties for the department to include answering the posting telephone, transferring calls and scheduling surgical procedures.Demonstrates the ability to perform scheduling and order entry utilizing the departmental/facility's assigned multiple computerized software system. Direct Admits as necessary.Demonstrates the ability to perform surgical scheduling utilizing the department/facility's assigned computerized software system. Is able to demonstrate the ability to identify and complete follow-up measures to resolve issues/concerns (lab, x-ray, OR schedule). Coordinates cases with multiple offices for multiple pre-op tests. Gives prep instructions for tests and surgeries. Notifies Patient Navigation as necessary for cases of cancer. Sets up physical therapy when necessary. Does line-ups for surgery with surgical facilities.Demonstrates ability to navigate systems to access patient information to facilitate transfers. Utilizes systems proficiently to communicate and order supplies, forms etc.Demonstrates understanding of the importance of the services provided by department and helps to ensure timely delivery of services to staff, patients, and visitors. About 90% face-to-face customer service with patients.Supports personal departmental productivity through volunteering for and recommending creative changes to include flexing and shift changes to meet the needs of the department.Obtains appropriate authorization thus ensuring optimal reimbursement for services rendered. Able to give clinicals to insurance carriers.QualificationsEducationHigh School Diploma or GED, (Required) orAssociates Degree, in related field (Preferred) orBachelors Degree, in related field (Preferred)Experience1 year recent surgical scheduling experience (Required)Skills and AbilitiesTime management and organizational skills.Proficiency in Microsoft Office Suite.Good communication and interpersonal skillsAbility to multitask and prioritize deadline-driven workloads.Licenses and CertificationsMedical Coding (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.