Referral Resource Specialist, Pharmacy Tech

Ardon Health, LLC.; Portland (OR); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Flexible PTO

Health, dental, vision insurance

401(k) match

Job summary

Ardon Health, LLC. is seeking a Referral Resource Specialist to join its Portland-based team. You will support all processes related to referral management, including prescription processing, insurance review, and benefit investigations.

The role acts as a liaison between pharmacists, providers, and patients, handling queue management and outreach for new and refilled prescriptions. The position requires at least 2 years in a pharmacy setting (1 year in specialty) and strong communication

Qualifications

• Minimum 2 years’ work experience in a pharmacy setting, including 1 year in specialty pharmacy.
• Typing a minimum of 35 words per minute; strong computer skills.
• Experience with prescription processing, insurance and benefit investigation.
• Excellent communication with patients and providers; ability to handle inquiries and escalations.

Responsibilities

• Act as liaison between company, patients, and physician’s offices.
• Manage queues for prescription clarifications, prior authorizations, and refills.
• Assist with patient outreach for new prescriptions, transfers, and refill requests.
• Support insurance and pharmacy teams as needed.
• Document incoming and outgoing calls and maintain patient confidentiality.
• Provide outbound communications to patients and providers for delays or issues.

Skills

Pharmacy experience

Prior authorization

Prescription data entry

Customer service

Typing 35 wpm

Multi-tasking

Education

High school diploma or GED

Job description

Ardon Health, LLC. is seeking a Referral Resource Specialist to join its Portland-based team. You will support all processes related to referral management, including prescription processing, insurance review, and benefit investigations.

The role acts as a liaison between pharmacists, providers, and patients, handling queue management and outreach for new and refilled prescriptions. The position requires at least 2 years in a pharmacy setting (1 year in specialty) and strong communication