Referral Program Specialist

Dexian; Mount Laurel Township (NJ); On-site; USD 28,000 - 30,000; Full time

Job summary

Dexian is seeking a coordinator to provide instructions to real estate agents, enforce program requirements, and manage invoicing and payment tracking for closing processes. The role involves collaborating with closing agents, customers, and internal teams to ensure timely communication and compliance.

The ideal candidate has a high school diploma, solid MS Office skills, and strong written and verbal communication.

Qualifications

• High School diploma required.
• Proficient with MS Excel, Word, Outlook.
• Excellent written and verbal communication skills.
• Understanding of real estate closing process; related experience preferred.

Responsibilities

• Send program requirements to real estate agents, work with agents to ensure compliance.
• Obtain closing agent contact information.
• Send invoices to closing agents and/or customers, confirm receipt.
• Track the status of real estate listings.
• Follow up on outstanding funds after closing or cancellation of file.
• Communicate with real estate agents and customers via phone and email.
• Provide accurate and timely communication to all parties involved in transaction.
• Work with providers, client, and Manager as needed to resolve problems.
• Maintain 2 Hour Turnaround time for all communications.
• Place orders with local title and closing providers.
• Image documents and set system tasks.
• Track and follow up on all outstanding items to meet or exceed service levels.
• Assist Document Management team with sending deed packages to customers and closing offices

Skills

Communication skills

Real estate closing knowledge

Customer service

Education

High School Diploma

Tools

MS Excel

MS Word

MS Outlook

Job description

Location: Mount Laurel, NJ 08054
Pay Range: $20.00 - $22.00 Hourly on W2

Primary Function

Responsible for providing instructions to real estate agents, enforcing program requirements, sending invoices to closing agents for closing, tracking the status of real estate listings and following up for receipt of payment.

Major Duties/Responsibilities

• Send program requirements to real estate agents, work with agents to ensure compliance
• Obtain closing agent contact information
• Send invoices to closing agents and/or customers, confirm receipt
• Track the status of real estate listings
• Follow up on outstanding funds after closing or cancelation of file
• Communicate with real estate agents and customers via phone and email
• Provide accurate and timely communication to all parties involved in transaction
• Work with providers, client, and Manager as needed to resolve problems
• Maintain 2 Hour Turnaround time for all communications
• Place orders with local title and closing providers
• Image documents and set system tasks
• Track and follow up on all outstanding items to meet or exceed service levels
• Assist Document Management team with sending deed packages to customers and closing offices

Experience/Qualifications

• High School Diploma Required
• Required computer skills: MS Excel, Word, Outlook
• Excellent written and verbal communication skills
• General Knowledge of the life cycle of a real estate transaction
• Financial or Real Estate Closing related experience preferred

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.