Referral Program Manager

Ardent Health Services; Tulsa, Northern (OK, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Ardent Health Services seeks a Day Shift, full-time Referral Program Manager in Tulsa, OK to lead referral staff and optimize patient access to care.

You will report to the Regional Director of Referral Management and drive training, productivity, and adherence to standardized referral policies to improve efficiency and patient outcomes.

Qualifications

• Two years of management or supervisory experience in a healthcare setting.
• Two years of experience in medical referrals or other related medical patient support functions in a healthcare setting.
• Two or more years of experience with Electronic Health Record (EHR).

Responsibilities

• Manages referral staff, including hiring, scheduling, training, evaluating performance and competency, and disciplinary/counseling sessions as needed.
• Uses analytical thinking and clinical knowledge to optimize referral workflows and staff productivity.
• Reports directly to the assigned Regional Director of Referral Management.
• Ensures current and standardized referral policies and workflows are followed and utilized by staff.
• Leads team members by providing guidance, feedback, and training on multiple processes.
• Tracks trends and needs for performance improvement related to productivity and quality benchmarks for the referral management team.
• Communicates with clinical staff to resolve authorization issues and complaints.
• Ensures highest quality, service, performance levels, and efficiency standards are implemented and maintained.
• Analyzes processes and workflows and recommends increased productivity and efficiency to the Regional Director of Referral Management.
• Evaluates and solves problems related to any step of the referral process, prior authorizations, and patient scheduling.

Skills

Analytical thinking

Independent judgment

Clinical knowledge

Education

Bachelor’s degree

Tools

EHR systems

Job description

Overview

Join our team as a day shift, full-time, Referral Program Manager Tulsa, OK.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Ardent Health owns and operates 30 hospitals and 200+ sites of care 4,323 beds and 23,000+ team members in six states, with its entities consistently recognized among healthcare’s best employers.

Responsibilities

• Manages referral staff, including hiring, scheduling, training, evaluating performance and competency, and conducting disciplinary/counseling sessions as needed.
• Demonstrates and can use analytical thinking, independent judgment, and clinical knowledge to optimize referral workflows and staff productivity.
• Reports directly to the assigned Regional Director of Referral Management.
• Ensures current and standardized referral policies and workflows are followed and utilized by staff on a regular basis.
• Leading team members by providing guidance, feedback, and training on multiple processes.
• Tracks trends and needs for performance improvement related to productivity and quality benchmarks for the referral management team.
• Effectively communicates with clinical staff to resolve authorization issues and complaints.
• Assures the highest quality, service, performance levels, and efficiency standards are implemented and maintained.
• Analyzes processes and workflows and recommends increased productivity and efficiency to the Regional Director of Referral Management.
• Evaluates and actively solves problems related to any step of the referral process, prior authorizations, and patient scheduling.

Qualifications

Job Requirements:

• High School Diploma or equivalent
• Two (2) years of management or supervisory experience in a healthcare setting
• Two (2) years of experience in medical referrals or other related medical patient support functions in a healthcare setting
• Two (2) or more years of experience with Electronic Health Record

Preferred Job Requirements:

• Bachelor’s degree from an accredited institution