Referral Operations Lead

Paycom; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

NOAH Administration in Phoenix, AZ, is seeking a Lead Referral Specialist to provide day-to-day guidance and workflow support within the Patient Contact Center. The role focuses on referral processing, documentation, payer requirements, and prior authorization workflows to ensure timely and accurate referrals.

The position involves mentoring staff, monitoring queues and aging, and promoting adherence to organizational policies and HIPAA regulations while collaborating with leadership.

Qualifications

• Strong knowledge of referral processing workflows and documentation.
• Knowledge of HIPAA, privacy practices, and healthcare regulations.
• Experience with payer requirements and authorization processes.

Responsibilities

• Provide day-to-day guidance and workflow support to Referral Specialists.
• Serve as SME for referral processing, status management, and closure expectations.
• Assist leadership with workload, queues, aging, and staff development.
• Ensure compliance with policies, HIPAA, and regulatory requirements.

Skills

Referral workflows

Documentation

HIPAA

Payer requirements

Customer service

Spanish language

Education

High School Diploma or GED

Tools

EHR systems

Microsoft Office

Job description

NOAH Administration in Phoenix, AZ, is seeking a Lead Referral Specialist to provide day-to-day guidance and workflow support within the Patient Contact Center. The role focuses on referral processing, documentation, payer requirements, and prior authorization workflows to ensure timely and accurate referrals.

The position involves mentoring staff, monitoring queues and aging, and promoting adherence to organizational policies and HIPAA regulations while collaborating with leadership.