Referral Operations Lead

Trinity Health; Hartford (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

Trinity Health Hartford is seeking a Referrals Coordinator to manage day-to-day operations of the central referrals department, provide leadership, and act as a role model in the absence of the Referrals Manager.

You will collaborate with management, support staff, and external offices to ensure timely and accurate referrals while maintaining HIPAA compliance and high-quality service.

Qualifications

• High School Diploma or equivalent.
• Experience in a medical office or billing department.
• At least 1 year in referrals department; 3+ years preferred.
• Medical terminology preferred; knowledge of patient billing preferred.
• Excellent keyboard skills; proficiency in Windows.

Responsibilities

• Coordinates the day-to-day activities of the central referrals department in the absence of the Supervisor. Provides leadership to staff and acts as a role model.
• Works with management to ensure workflow, productivity and department standards; assists in training and development; liaises between external offices, providers, and staff.
• Acts as a resource to internal and external customers offering guidance on referral questions, processes and problems; maintains statistics and reports with the department manager; ensures timely and accurate referrals.

Skills

Referral coordination

Medical terminology

Patient billing

Keyboard skills

Windows proficiency

Attention to detail

Education

High School Diploma

Tools

Windows

Job description

Trinity Health Hartford is seeking a Referrals Coordinator to manage day-to-day operations of the central referrals department, provide leadership, and act as a role model in the absence of the Referrals Manager.

You will collaborate with management, support staff, and external offices to ensure timely and accurate referrals while maintaining HIPAA compliance and high-quality service.