Referral Management Specialist - Neighbors Pediatrics (West Ashley)

Medical University Hospital Authority (MUHA); Johns Island (SC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Affordable medical insurance

Vision insurance starting around $6/mo

Short-term disability

Long-term disability

401(k)

Job summary

Medical University of South Carolina is seeking a Referral Management Specialist within MUSC Community Physicians. The role schedules appointments across several specialties via a dedicated call center system, triages patient calls, and advocates for patient needs during a single phone interaction.

Ideal candidates will hold a high school diploma or GED with 2+ years in medical office or customer service settings, and possess strong verbal and written communication skills, plus proficiency with

Qualifications

• High school diploma or GED required.
• Two years' experience in a Medical Office, Call Center, or customer service environment.
• Strong verbal, written, problem solving and presentation skills.
• Ability to prioritize and coordinate multiple tasks.
• Experience with Windows, Excel, and Intranet/Internet navigation tools.

Responsibilities

• Schedule appointments across multiple specialties in a call center environment.
• Triage patient calls and direct them to the appropriate clinical team.
• Act as primary advocate for patients, coordinating requests in a single call.
• Maintain knowledge of services and protocols and manage referrals and data collection.

Skills

Customer service

Scheduling

Verbal communication

Data entry

Education

High school diploma or GED

Tools

Windows OS

Excel

Intranet/Internet navigation

Job description

Why You'll Love Working Here

• Monday-Friday
• Predictable daytime schedule
• Weekends free
• Better work-life balance

Outstanding Benefits

• Affordable medical insurance
• FREE employee dental insurance
• Vision insurance starting around $6/month
• Short-term disability
• Long-term disability
• Optional term life insurance starting around $0.40/month

Retirement Benefits That Work for You

MUSC Community Physicians contributes 5.15% of your eligible salary directly into your SHARP retirement account.

The best part? That contribution comes from MUSC-not your paycheck. You are not required to contribute your own money to receive the employer contribution.

Additional retirement savings options include

• 401(k)
• 403(b)
• 457 Plan

Grow Your Career

• Tuition reimbursement
• Certification bonus opportunities
• Continuing education
• Professional development
• Opportunities to grow across MUSC Health throughout South Carolina

Job Details

• Entity: MUSC Community Physicians (MCP)
• Worker Type: Employee
• Worker Sub-Type: Regular
• Cost Center: CC005454 MCP - Neighbors Pediatrics West Ashley
• Pay Rate Type: Hourly
• Pay Grade: Health-21
• Scheduled Weekly Hours: 40

Job Description

The Referral Management Specialist reports directly to the Call Center Manager. Under general supervision, the Referral Management Specialist I is responsible for scheduling appointments across various specialties, which includes their primary assigned service, a secondary specialty/service, and a tertiary specialty/service, all within a call center environment that utilizes an automated scheduling system.

The triage of patient calls is conducted according to established algorithms, which involve addressing inquiries, resolving issues, and referring patients to the appropriate clinical team for any clinical matters as necessary. This position acts as the primary advocate for patients, facilitating communication between the medical team and the patient by coordinating their requests and meeting their needs during a single phone call.

Moreover, this role entails the responsibility of keeping current knowledge of all services and protocols, which includes, but is not limited to, handling incoming scheduling and clinical calls, managing faxes, and processing referrals. It also involves the meticulous collection of accurate data, which encompasses demographic information, physician details, insurance, employment, next of kin, emergency contacts, and other miscellaneous information essential for completing the patient's profile. This position exemplifies the highest standards of customer service, attentiveness, and consideration in every aspect.

Additional Job Description

Minimum Training and Education: High school diploma or equivalent (GED) and two years' experience in a Medical Office, Call Center, and/or customer service business environment is required. The ability to prioritize and coordinate multiple tasks in a busy environment is necessary. Experience with computers and technology including Windows, Excel, and Intranet/Internet navigation tools, as well as system content, is essential. Strong demonstrated verbal, written, problem solving and presentation skills. Ability to work in a self-directed manner while interacting with patients, physicians and departmental partners.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees