Referral Management Specialist (MCP)-2

C018 MUSC Community Physicians (MCP); New York (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

MUSC Community Physicians (MCP) is seeking a Referral Management Specialist I to serve as an expert in scheduling and access across specialties within our call center environment. You will triage patient calls, coordinate referrals, and advocate for patients while collaborating with clinical teams to meet patient needs in a single call.

Qualifications include a high school diploma or GED and two years in a medical office, call center, or customer service role; typing 35 CWPM; Windows/Excel

Qualifications

• High school diploma or GED and two years' experience in a Medical Office, Call Center, and/or customer service environment.
• Ability to prioritize and coordinate multiple tasks in a fast-paced environment.
• Experience with Windows, Excel, and Internet/Intranet navigation tools.
• Strong verbal, written, problem-solving, and presentation skills.
• Typing speed of 35 CWPM.
• College degree preferred.

Responsibilities

• Schedule appointments across multiple specialties within a call center environment.
• Triage patient calls, addressing inquiries, resolving issues, and referring patients to the appropriate clinical team.
• Act as the primary advocate for patients, coordinating requests and needs during a single phone call.
• Maintain current knowledge of all services and protocols, including handling incoming scheduling and clinical calls, faxes, and referrals.
• Meticulously collect demographic information, physician details, insurance, employment, next of kin, and emergency contacts.
• Collaborate with physicians and departmental partners to ensure quality patient access.

Skills

Communication

Verbal skills

Written skills

Problem solving

Presentation skills

Typing 35 CWPM

Education

High school diploma or GED

College degree preferred

Tools

Windows

Excel

Internet/Intranet

Job description

Job Description Summary MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides healthcare to patients within the rural health network throughout the state of South Carolina.

This role acts as an expert in all areas of healthcare scheduling and access as they pertain to provider-specific templates and specialties.

The position collaborates closely with departmental, clinical, physician, and division staff to assist potential customers in navigating the system to obtain access and referral information for medical care at MUSC.

Entity MUSC Community Physicians (MCP) Worker Type Employee Worker Sub-Type Regular Cost Center CC004701 MCP - Patient Access Center - Midlands Pay Rate Type Hourly Pay Grade Health-21 Scheduled Weekly Hours 40 Work Shift

The Referral Management Specialist I reports directly to the Call Center Manager. Under general supervision, the Referral Management Specialist I is responsible for scheduling appointments across various specialties, which includes their primary assigned service, a secondary specialty/service, and a tertiary specialty/service, all within a call center environment that utilizes an automated scheduling system.

The triage of patient calls is conducted according to established algorithms, which involve addressing inquiries, resolving issues, and referring patients to the appropriate clinical team for any clinical matters as necessary. This position acts as the primary advocate for patients, facilitating communication between the medical team and the patient by coordinating their requests and meeting their needs during a single phone call.

Moreover, this role entails the responsibility of keeping current knowledge of all services and protocols, which includes, but is not limited to, handling incoming scheduling and clinical calls, managing faxes, and processing referrals. It also involves the meticulous collection of accurate data, which encompasses demographic information, physician details, insurance, employment, next of kin, emergency contacts, and other miscellaneous information essential for completing the patient's profile.

This position exemplifies the highest standards of customer service, attentiveness, and consideration in every aspect.

Minimum Education and Experience: Minimum Training and Education: High school diploma or equivalent (GED) and two years' experience in a Medical Office, Call Center, and/or customer service business environment is required. The ability to prioritize and coordinate multiple tasks in a busy environment is necessary. Experience with computers and technology including Windows, Excel, and Intranet/Internet navigation tools, as well as system content, is essential. Strong demonstrated verbal, written, problem solving and presentation skills. Ability to work in a self-directed manner while interacting with patients, physicians and departmental partners.

Additional Job Description Education: High school diploma or equivalent (GED); college degree preferred.

Experience: Two years of experience in a medical office, call center, patient access area, or customer service in a business environment is required. A college degree may be substituted for work experience on a year-for-year basis. Demonstrated ability to prioritize and coordinate multiple tasks in a fast-paced call center environment.

Working knowledge of computers and technology including Windows, Excel, and Internet/Intranet navigation tools required. Strong verbal, written, communication, and problem-solving skills. Ability to work in a self-directed manner while interacting with patients, physicians, and departmental partners.

Additional Requirements: Typing speed of 35 CWPM required.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations.

All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location.

MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina.

The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients.

MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children's Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites.

U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet designated hospitals in South Carolina.