Referral Management Specialist - Neighbors Pediatrics (West Ashley)

C018 MUSC Community Physicians (MCP); Orleans Woods (SC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Affordable medical insurance

Free employee dental insurance

Vision insurance starting around $6

Short-term disability

Long-term disability

Optional term life insurance starting

Job summary

The Referral Management Specialist at MUSC Community Physicians coordinates appointment scheduling across multiple specialties within a busy call center. You triage patient inquiries, resolve issues, and refer to the appropriate clinical team, acting as the primary advocate and ensuring accurate demographic, insurance, and contact data is captured in the patient profile.

You stay current on services and protocols daily.

Qualifications

• High school diploma or GED with 2 years in a Medical Office, Call Center or customer service environment.
• Ability to prioritize and coordinate multiple tasks in a busy environment.
• Experience with Windows, Excel and intranet/internet navigation tools.

Responsibilities

• Schedule appointments across multiple specialties in a call center environment.
• Triages patient calls and routes to appropriate clinical team.
• Collects and maintains accurate demographic, insurance, and contact data for patient profiles.
• Keeps current knowledge of services and protocols to answer inquiries and support referrals.

Skills

Scheduling experience

Customer service

Call center operations

Data entry

Education

High school diploma or GED

2 years in Medical Office/Call Center

Tools

Windows

Excel

Intranet/Internet navigation tools

Job description

Job Description Summary MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides healthcare to patients within the rural health network throughout the state of South Carolina. This role acts as an expert in all areas of healthcare scheduling and access as they pertain to provider-specific templates and specialties. The position collaborates closely with departmental, clinical, physician, and division staff to assist potential customers in navigating the system to obtain access and referral information for medical care at MUSC.

Why You’ll Love Working Here

• Monday–Friday Predictable daytime schedule
• Weekends free
• Better work-life balance
• Generous Paid Time Off

Outstanding Benefits

• Affordable medical insurance
• FREE employee dental insurance
• Vision insurance starting around $6/month
• Short-term disability
• Long-term disability
• Optional term life insurance starting around $0.40/month

Retirement Benefits That Work for You

MUSC Community Physicians contributes 5.15% of your eligible salary directly into your SHARP retirement account. The best part? That contribution comes from MUSC—not your paycheck. You are not required to contribute your own money to receive the employer contribution.

Additional retirement savings options include

• 401(k) 403(b) 457 Plan

Grow Your Career

• Tuition reimbursement
• Certification bonus opportunities
• Continuing education
• Professional development

Opportunities to grow across MUSC Health throughout South Carolina.

Entity MUSC Community Physicians (MCP) Worker Type Employee Worker Sub-Type Regular Cost Center CC005454 MCP – Neighbors Pediatrics West Ashley Pay Rate Type Hourly Pay Grade Health-21 Scheduled Weekly Hours 40 Work Shift

Job Description

The Referral Management Specialist reports directly to the Call Center Manager. Under general supervision, the Referral Management Specialist I is responsible for scheduling appointments across various specialties, which includes their primary assigned service, a secondary specialty/service, and a tertiary specialty/service, all within a call center environment that utilizes an automated scheduling system. The triage of patient calls is conducted according to established algorithms, which involve addressing inquiries, resolving issues, and referring patients to the appropriate clinical team for any clinical matters as necessary. This position acts as the primary advocate for patients, facilitating communication between the medical team and the patient by coordinating their requests and meeting their needs during a single phone call. Moreover, this role entails the responsibility of keeping current knowledge of all services and protocols, which includes, but is not limited to, handling incoming scheduling and clinical calls, managing faxes, and processing referrals. It also involves the meticulous collection of accurate data, which encompasses demographic information, physician details, insurance, employment, next of kin, emergency contacts, and other miscellaneous information essential for completing the patient's profile. This position exemplifies the highest standards of customer service, attentiveness, and consideration in every aspect.

Minimum Training and Education

• High school diploma or equivalent (GED) and two years’ experience in a Medical Office, Call Center, and/or customer service business environment is required.
• The ability to prioritize and coordinate multiple tasks in a busy environment is necessary.
• Experience with computers and technology including Windows, Excel, and Intranet/Internet navigation tools, as well as system content, is essential.
• Strong demonstrated verbal, written, problem solving and presentation skills.
• Ability to work in a self-directed manner while interacting with patients, physicians and departmental partners.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location. MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children’s Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet designated hospitals in South Carolina.