Referral Lab Support Specialist - Evening Shift

ManpowerGroup; Lenexa (KS); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Short-term disability

401(k)

Job summary

ManpowerGroup is seeking a Referral Representative in Lenexa, KS, to support specimen processing, packaging, and shipment to referral laboratories. You will serve as a key link between operations, clients, and referral testing vendors to ensure timely reporting and accurate results.

The role emphasizes attention to detail, regulatory compliance, and strong communication with internal teams and clients, with a 2:30pm–11:00pm schedule and a contingent-to-hire pathway.

Qualifications

• Current, up-to-date resume.
• High School Diploma or equivalent.
• 1–2 years of clinical laboratory experience.
• Customer service and/or medical background preferred.
• Basic understanding of Client Services, Specimen Processing, and Referral Testing operations.
• Knowledge of basic medical terminology in a clinical lab environment.
• Strong attention to detail with ability to multitask.
• Proficiency with Microsoft Office and LIS.
• Ability to stand, walk, and lift materials as required.
• Commitment to compliance with CLIA/HIPAA/OSHA.

Responsibilities

• Retrieve, sort, process, and prepare specimens for shipment to referral laboratories.
• Verify specimen quality and accuracy, resolving issues related to specimen type, temperature, quantity, and documentation.
• Prepare shipments in accordance with IATA regulations and lab procedures.
• Investigate and resolve complex referral testing inquiries and service-related issues.
• Communicate test status updates, test-not-performed notifications, and laboratory incidents to clients.
• Report laboratory results and coordinate with clients, vendors, and internal teams.
• Research test availability and assist with referral vendor selection.
• Maintain records, documentation, and departmental files.
• Adhere to all CLIA, HIPAA, OSHA and laboratory safety requirements.

Skills

Clinical laboratory experience

Customer service

Attention to detail

Communication skills

Specimen processing

Referral testing operations

IATA/CLIA/OSHA knowledge

Microsoft Office

Laboratory Information Systems

Education

High School Diploma or equivalent

Tools

Microsoft Office

Laboratory Information Systems

Job description

ManpowerGroup is seeking a Referral Representative in Lenexa, KS, to support specimen processing, packaging, and shipment to referral laboratories. You will serve as a key link between operations, clients, and referral testing vendors to ensure timely reporting and accurate results.

The role emphasizes attention to detail, regulatory compliance, and strong communication with internal teams and clients, with a 2:30pm–11:00pm schedule and a contingent-to-hire pathway.