Referral Representative

ManpowerGroup; Lenexa (KS); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Short-term disability

401(k)

Job summary

ManpowerGroup is seeking a Referral Representative in Lenexa, KS, to support specimen processing, packaging, and shipment to referral laboratories. You will serve as a key link between operations, clients, and referral testing vendors to ensure timely reporting and accurate results.

The role emphasizes attention to detail, regulatory compliance, and strong communication with internal teams and clients, with a 2:30pm–11:00pm schedule and a contingent-to-hire pathway.

Qualifications

• Current, up-to-date resume.
• High School Diploma or equivalent.
• 1–2 years of clinical laboratory experience.
• Customer service and/or medical background preferred.
• Basic understanding of Client Services, Specimen Processing, and Referral Testing operations.
• Knowledge of basic medical terminology in a clinical lab environment.
• Strong attention to detail with ability to multitask.
• Proficiency with Microsoft Office and LIS.
• Ability to stand, walk, and lift materials as required.
• Commitment to compliance with CLIA/HIPAA/OSHA.

Responsibilities

• Retrieve, sort, process, and prepare specimens for shipment to referral laboratories.
• Verify specimen quality and accuracy, resolving issues related to specimen type, temperature, quantity, and documentation.
• Prepare shipments in accordance with IATA regulations and lab procedures.
• Investigate and resolve complex referral testing inquiries and service-related issues.
• Communicate test status updates, test-not-performed notifications, and laboratory incidents to clients.
• Report laboratory results and coordinate with clients, vendors, and internal teams.
• Research test availability and assist with referral vendor selection.
• Maintain records, documentation, and departmental files.
• Adhere to all CLIA, HIPAA, OSHA and laboratory safety requirements.

Skills

Clinical laboratory experience

Customer service

Attention to detail

Communication skills

Specimen processing

Referral testing operations

IATA/CLIA/OSHA knowledge

Microsoft Office

Laboratory Information Systems

Education

High School Diploma or equivalent

Tools

Microsoft Office

Laboratory Information Systems

Job description

If you’re passionate about supporting patient care behind the scenes and thrive in a fast-paced laboratory environment, this is your opportunity to make a meaningful impact every day. In this role, you’ll play a critical part in ensuring specimens are accurately processed, prepared, and shipped for specialized testing while delivering exceptional service to both internal and external customers.

Location: Lenexa, KS

Pay Rate: $23.00 per hour

Employment Type: Contingent with potential pathway for hire

Schedule: Monday-Friday, 2:30pm-11:00pm

Why This Role Matters

As a Referral Representative, you will serve as a key link between laboratory operations, clients, and referral testing vendors. Your attention to detail and commitment to quality will help ensure accurate test processing, timely reporting, and a positive customer experience.

What You'll Do

• Retrieve, sort, process, and prepare specimens for shipment to referral laboratories

• Verify specimen quality and accuracy, identifying and resolving issues related to specimen type, temperature, quantity, and documentation

• Prepare shipments in accordance with IATA regulations and established laboratory procedures

• Investigate and resolve complex referral testing inquiries and service-related issues

• Communicate test status updates, test-not-performed notifications, and laboratory incidents to clients

• Report laboratory results and coordinate with clients, vendors, and internal teams regarding testing matters

• Research test availability and assist with referral vendor selection

• Maintain accurate records, documentation, and departmental files

• Adhere to all CLIA, HIPAA, OSHA, and laboratory safety requirements

What We're Looking For

• A current, up-to-date resume

• High School Diploma or equivalent

• Minimum of one (1) to two (2) years of clinical laboratory experience

• Customer service and/or medical background preferred

• Basic understanding of Client Services, Specimen Processing, and Referral Testing operations

• Knowledge of basic medical terminology applicable to a clinical laboratory environment

• Strong attention to detail with the ability to prioritize multiple tasks independently

• Excellent problem-solving, communication, and customer service skills

• Proficiency with Microsoft Office (Word, Excel, and Outlook) and Laboratory Information Systems

• Ability to stand, walk, and perform bench work for extended periods and lift materials as required

• Ability to meet compliance requirements

What's In It For You

• Opportunity to work with a leading healthcare diagnostics organization

• Gain valuable experience in referral testing and laboratory operations

• Collaborative and team-oriented work environment

• Hands-on exposure to laboratory systems, specimen processing, and customer service functions

• Potential pathway to long-term career opportunities

Benefits for Manpower Associates (Upon Eligibility)

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Supplemental Life Insurance

• Short Term Disability Insurance

• 401(k)

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.