Referral Experience Specialist

Brown University Health; East Providence (RI); Vor Ort; USD 30.000 - 39.000; Vollzeit

Zusammenfassung

Brown University Health seeks a referrals coordinator to centralize routine referrals and streamline prior authorizations. The role aims to reduce delays, improve in-network routing, and maintain a preferred provider list.

Responsibilities include managing referrals in eCW for all sites, ensuring forms are completed, obtaining prior authorizations, scheduling appointments, and tracking responses. A strong focus on patient communication and data integrity is required.

Qualifikationen

• Minimum 3-5 years experience in a medical office setting.
• 1-3 years experience with referrals.
• E-clinical experience preferred.

Aufgaben

• Manage Referral beans in eCW for all sites, both Primary and Specialty Care
• Ensure Referral Request form is completed
• Acquire prior authorization for referrals as needed
• Ensure Referral is received and reviewed
• Schedule referral appointment for patient if not done directly
• Communicate with patient regarding referral appointment provider, time, location, what to expect and what to bring to appointment.
• Track referral response
• Document secondary referrals if indicated
• Attach/Scan Consult Note(s) to medical record
• Close referral when completed

Kenntnisse

Medical office experience

Prior authorizations

Referrals management

Tools

eCW (Electronic Medical Record)

Jobbeschreibung

Brown University Health seeks a referrals coordinator to centralize routine referrals and streamline prior authorizations. The role aims to reduce delays, improve in-network routing, and maintain a preferred provider list.

Responsibilities include managing referrals in eCW for all sites, ensuring forms are completed, obtaining prior authorizations, scheduling appointments, and tracking responses. A strong focus on patient communication and data integrity is required.