Referral Coordinator - Rehab/Physical Therapy

Munson Healthcare; Frankfort (MI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Tuition reimbursement

Full benefits

Paid holidays

Generous PTO

Job summary

Munson Healthcare is hiring in Frankfort, MI for a referral coordination role within its healthcare administration team. The position focuses on managing referrals, prior authorizations, and scheduling while maintaining excellent patient communication from front desk to clinical staff.

The ideal candidate will have an Associate's degree in Health Services Administration or 5 years of healthcare experience, plus proficiency with Microsoft Office and EHR systems.

Qualifications

• Associate's degree required or 5 years healthcare experience in lieu.
• Experience coordinating referrals, prior authorizations, and scheduling.
• Strong written and verbal communication and exceptional patient service.

Responsibilities

• Manage referrals into and out of the clinic, including prior authorizations.
• Ensure appointments are scheduled and completed with accuracy.
• Communicate effectively with patients and clinic staff in a fast-paced environment.

Skills

Referral coordination

Customer service

Communication

Organizational skills

Education

Associate's degree in Health Services Administration or related field

5 years healthcare experience

Tools

Microsoft Office

EHR (Electronic Health Records)

Job description

Location: 224 Park Ave, Frankfort, MI

Schedule: 16/40 FLEX Hours Weekly - Monday - Friday from 8AM - 4:30PM

More Than Just Care, It's Community

Imagine doing meaningful work in a place where people vacation. That's life at Munson Healthcare - northern Michigan's largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and a lifestyle most people only dream about - with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

Job Description

A Day in the Life

• This position manages referrals both into and out of the clinic, including prior authorizations, and other communication. This role also ensures that appointments are scheduled and completed. This role requires superior customer relationship skills and the proven ability to communicate effectively and accurately, both verbally and in writing with all levels. The ideal candidate has the ability to operate in frequently fast paced environment and with constantly changing requirements of healthcare and is able to adapt by embracing and supporting change as necessary to obtain operational and performance efficiencies. This role may need be required to fill in other clerical roles for the department as needed for coverage.

Qualifications

What's Required

• Associate's degree in Health Services Administration or related field; and at least three (3) years' experience in related field with advancing experience.
• In lieu of an Associate's Degree, candidate must have 5 years of experience in health care.

Additional Information

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.