Referral Coordinator - Endocrinology and Metabolism

Munson Healthcare; Traverse City (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Tuition reimbursement

Full benefits

Paid holidays

PTO

Employee discounts

Retirement counseling

Wellness platform

Job summary

Munson Healthcare is seeking a Referral Coordinator for the Endocrinology and Metabolism clinic in Traverse City, MI. This full-time role supports referrals, prior authorizations, medical records, and patient communication to ensure seamless care coordination.

Responsibilities include scheduling, insurance verification, and accurate data entry, while maintaining strong customer service and adaptability amid evolving healthcare requirements.

Qualifications

• Associate degree in health services administration or related field is required.
• In lieu of an associate degree, candidates with 5 years of healthcare experience will be considered.

Responsibilities

• Manages referrals into and out of the clinic, including prior authorizations and medical records.
• Calls patients, schedules appointments, verifies insurance and demographics.
• Communicates clearly with all levels to support efficient operations.
• Adapts to changing healthcare requirements to improve efficiency.

Skills

Customer service

Communication

Education

Associate degree in health services administration or related field

5 years healthcare experience in lieu of degree

Tools

Cerner

PWS

Microsoft Office

Order Checker

Job description

Referral Coordinator - Endocrinology and Metabolism

• Full-time
• Shift: Day Shift
• Status: Full Time

Location: 1221 Sixth St #208, Traverse City, MI 49684

Schedule: 40 Hours Weekly - Monday to Friday - 8:00 AM - 5:00 PM

A Day in the Life

• This position manages referrals both into and out of the clinic, including prior authorizations, medical records, and other communication.
• Efficiently calling patients and scheduling appointments, verify insurance, and demographics.
• This role requires superior customer relationship skills and the proven ability to communicate effectively and accurately, both verbally and in written communication with all levels.
• The ideal candidate has the ability to operate under frequently stressful conditions due to constantly changing requirements of healthcare and is able to adapt by embracing and supporting change as necessary to obtain operational and performance efficiencies.

Benefits and Support

• Tuition reimbursement, in-person and online development, access to our career hub to help you advance.
• Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

What’s Required

• Associate degree in health services administration or related field; and at least three (3) years’ experience in related field with advancing experience.
• In lieu of an associate degree, candidate must have 5 years of experience in health care.
• Knowledge of MHC’s automated information systems, such as Cerner, PWS, Microsoft products, and Order Checker, preferred.
• Experience with Microsoft Office Suite products is highly preferred.

Munson Healthcare requires all employees to be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.