Referral Coordinator: Patient Care & Insurance Liaison

Adelante Healthcare; Phoenix (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

Adelante Healthcare is seeking a Referrals Representative in Phoenix, AZ to process patient referrals, educate patients on procedures, and coordinate with physicians, specialists, and insurers. The role requires clear communication, attention to detail, and the ability to manage multiple referrals daily while maintaining a patient‑centered approach.

You will support call center standards, document interactions, and help ensure timely authorizations and accurate demographic information across the

Qualifications

• Excellent verbal and written communication skills.
• Ability to communicate with patients, providers and staff.
• Familiar with medical terminology and referral processes.

Responsibilities

• Initiate and manage clinical referrals for pre-authorization.
• Act as liaison between health plans, physicians, patients and referrals.
• Enter referrals, denials, authorizations into patient records.
• Schedule initial and follow-up appointments and coordinate care.

Skills

Excellent verbal and written comms

Customer service experience

Medical referral terminology knowledge

Multitasking and prioritization

Team collaboration

Education

High school diploma or GED

Tools

MS Office (Excel, Word, Outlook)

Job description

Adelante Healthcare is seeking a Referrals Representative in Phoenix, AZ to process patient referrals, educate patients on procedures, and coordinate with physicians, specialists, and insurers. The role requires clear communication, attention to detail, and the ability to manage multiple referrals daily while maintaining a patient‑centered approach.

You will support call center standards, document interactions, and help ensure timely authorizations and accurate demographic information across the