Referral Coordinator – Non-Clinical

Live Well Homecare Agency, LLC; St. Louis (MO); On-site; USD 38,000 - 54,000; Full time

Job summary

Live Well Homecare Agency, LLC is seeking an Intake Coordinator to process referrals, verify eligibility and insurance, and coordinate services across care settings. This non-clinical role interfaces with hospital staff and patients to ensure smooth admission and discharge planning.

The ideal candidate will have 2–5 years of relevant experience, strong communication skills, and the ability to multitask in a fast-paced environment. On-site work with travel between hospital locations is required.

Qualifications

• High School Diploma or GED required; Associate’s Degree preferred.
• 2–5 years of relevant experience; additional experience or education may be advantageous.
• Ability to multitask, prioritize duties, and communicate effectively.
• Experience in home care is a plus.

Responsibilities

• Screen referrals to verify patient eligibility and admission criteria.
• Verify insurance benefits, obtain pre-authorizations, and assist billing.
• Track patient statuses, including hospitalizations and rehabilitation placements.
• Coordinate discharge planning and educate stakeholders on home care services.
• Promote safety and maintain alertness during work activities.

Skills

Multitasking

Prioritization

Communication

Education

High School Diploma or GED

Associate’s Degree preferred

Job description

The Intake Coordinator is responsible for processing home care referrals accurately and efficiently, ensuring compliance with agency policies and regulations. This non-clinical role serves as a liaison, coordinating services across various product lines and promoting customer satisfaction.

Key Responsibilities:

• Screen referrals to verify patient eligibility and adherence to admission criteria.
• Verify insurance benefits, obtain pre-authorizations, and assist billing.
• Track patient statuses, including hospitalizations and rehabilitation placements.
• Coordinate discharge planning and educate stakeholders on home care services.
• Promote safety and maintain constant alertness during work activities.

Qualifications & Skills:

• High School Diploma or GED required; Associate’s Degree preferred.
• 2-5 years of relevant experience; additional experience or education may be advantageous.
• Ability to multitask, prioritize duties, and communicate effectively.
• Experience in home care is a plus.

Additional Information:

• Full-time position, primarily based on-site with flexibility to travel between hospital locations.