Referral Development Coordinator

Buffalo Homecare Inc.; Buffalo (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Buffalo Homecare Inc. is seeking a Homecare Intake & Referral Development Coordinator to serve as the first contact for prospective clients, families, hospitals, and referral partners.

The role blends intake coordination with business development to drive agency growth through referral conversion and relationship management. Responsibilities include managing referrals, admissions conversion, insurance verification, and ensuring HIPAA-compliant records while delivering exceptional customer

Qualifications

• 2+ years in healthcare sales, intake, admissions, business development, or referral management. Home care experience preferred.

Responsibilities

• Serve as the primary contact for referrals and inquiries; build referral relationships; conduct outreach; educate referral sources; participate in community events and maintain referral databases.
• Respond promptly to inquiries, assess needs, present services, guide enrollment, convert referrals into admissions, and follow up consistently.
• Verify insurance eligibility, coordinate authorizations, communicate benefits, and secure required documentation.
• Deliver exceptional customer service while supporting seamless transitions into home care services.
• Maintain compliant records, HIPAA standards, and referral/admissions reporting.

Skills

Consultative selling

Relationship management

Communication

Organization

Customer service excellence

Tools

CRM/EMR proficiency

Job description

Department

Business Development / Operations

Reports To

Director of Business Development, Director of Operations, or Agency Administrator

Position Summary

The Homecare Intake & Referral Development Coordinator serves as the first point of contact for prospective clients, families, hospitals, rehabilitation facilities, physician practices, case managers, social workers, and community referral partners. This role combines intake coordination with business development responsibilities to drive agency growth through referral conversion and relationship management.

Business Development & Referral Management

Serve as the primary contact for referrals and inquiries; build referral relationships; conduct outreach; educate referral sources; participate in community events and maintain referral databases.

Admissions & Conversion Management

Respond promptly to inquiries, assess needs, present services, guide enrollment, convert referrals into admissions, and follow up consistently.

Insurance Verification & Eligibility

Verify insurance eligibility, coordinate authorizations, communicate benefits, and secure required documentation.

Customer Experience & Relationship Management

Deliver exceptional customer service while supporting seamless transitions into home care services.

Documentation & Compliance

Maintain compliant records, HIPAA standards, and referral/admissions reporting.

Qualifications

2+ years in healthcare sales, intake, admissions, business development, or referral management. Home care experience preferred.

Required Skills & Competencies

Consultative selling, relationship management, communication, organization, CRM/EMR proficiency, and customer service excellence.

Key Performance Indicators (KPIs)

Referral volume growth, conversion rates, admissions achieved, referral source development, census growth contribution, response times, and customer satisfaction.

Pay

$50,000.00 - $65,000.00 per year

Benefits

• Health insurance

• Paid time off

Work Location

In person