Central Referral Intake Coordinator

St. Joseph's/Candler; Savannah (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

St. Joseph's/Candler seeks a Central Intake Coordinator to manage referrals, verify insurance and eligibility, code diagnoses, and collect required documentation in the home health setting.

The role emphasizes clear internal and external communication and collaboration with a multidisciplinary team, including participation in on-call duties and timely processing of all referrals.

Qualifications

• 1 year nursing, paramedical, or coding experience preferred.
• Nursing experience in an acute care setting or ICD coding experience preferred.
• Familiarity with medical terminology preferred.

Responsibilities

• Receive and process all referrals in a timely manner, including insurance and eligibility verification, diagnosis coding, procuring required supporting documentation and accurately documenting in home health applications.
• Effectively communicate with referral sources, physicians, patients, and co-workers when processing referrals; provide timely follow-up communication; participate in on-call duties.
• Track and monitor all pending referrals in an effective and timely manner.

Skills

Communication

Customer service

Team collaboration

Medical terminology

Education

Nursing degree

Tools

ICD coding

Home health software

Job description

Under the direction of the Central Intake Supervisor, the Central Intake Coordinator is responsible for receiving and processing all referrals in a timely manner, providing excellent customer service, effectively communicating both internally and externally, and promoting collaboration among the multi-disciplinary home health team.

Education

• College Degree in Nursing - Preferred

Experience

• 1 Year nursing, paramedical, or coding - Preferred
• 1 year nursing experience in an acute care setting or ICD coding preferred.
• Familiarity with medical terminology preferred but not required.

License & Certification

• If a Licensed RN/LPN, must be in the State served by the Agency.
• Certified EMT, paramedical, or coder preferred.

Core Job Functions

• Receive and process all referrals in a timely manner, including insurance and eligibility verification, diagnosis coding, procuring all required supporting documentation and accurately documenting in the home health application(s).
• Effectively communicate with all referral sources, physicians, patients, and co-workers when processing referrals. Provide any follow-up communication required timely. Participate in the on-call duties.
• Track and monitor all pending referrals in an effective and timely manner.