Referral Coordinator - Non-Clinical

Live Well Homecare; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Mileage reimbursement

Health insurance

Retirement plans

Tuition assistance

Paid time off

Job summary

Live Well Homecare is seeking an Intake Coordinator to process home care referrals with accuracy and efficiency, ensuring policy compliance. You will verify insurance benefits, obtain pre-authorizations, and coordinate discharge planning to support smooth patient transitions.

The role requires multitasking, excellent communication, and strong organizational skills as you liaise across product lines and sites to promote patient satisfaction and timely care delivery.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• 2-5 years of experience, with 5-10 years preferred; experience in home care is a plus.
• Ability to work in a safety-sensitive environment with alertness and safety awareness.
• Strong multitasking, communication, and organizational skills.

Responsibilities

• Screen referrals to confirm patient eligibility and adherence to admission criteria.
• Verify insurance coverage, obtain necessary pre-authorizations, and interpret company policies.
• Track patient status during hospitalization or rehab stays.
• Coordinate discharge planning and educate stakeholders on home care services.
• Assist in pre-scheduling and ensure patients receive appropriate post-acute care.

Skills

Multitasking

Communication

Organizational skills

Safety awareness

Education

High School Diploma or GED

Associate's Degree

Job description

Intake Coordinator

is responsible for processing home care referrals accurately and efficiently, ensuring compliance with agency policies and regulations. This

Role Overview

The non-clinical role involves verifying insurance benefits, obtaining pre-authorizations, and coordinating discharge planning to facilitate seamless patient transitions. The position requires multitasking, prioritization, and excellent communication skills to serve as a resource liaison across product lines and promote customer satisfaction.

Key Responsibilities

• Screen referrals to confirm patient eligibility and adherence to admission criteria.
• Verify insurance coverage, obtain necessary pre-authorizations, and interpret company policies.
• Track patient status during hospitalization or rehab stays.
• Coordinate discharge planning and educate stakeholders on home care services.
• Assist in pre-scheduling and ensure patients receive appropriate post-acute care.

Qualifications & Skills

• High School Diploma or GED required; Associate's Degree preferred.
• 2-5 years of experience, with 5-10 years preferred; experience in home care is a plus.
• Ability to work in a safety-sensitive environment with alertness and safety awareness.
• Strong multitasking, communication, and organizational skills.

Additional Details

This role is primarily based onsite, mainly at a designated hospital location, with flexibility to travel between different sites and participation in weekend and holiday rotations. Mileage reimbursement is provided. The position offers comprehensive benefits, including health insurance, retirement plans, tuition assistance, and paid time off.