Referral Coordinator Imaging (Labor Pool)

101 Riverside Hospital, Inc.; United States; On-site; USD 26,000 - 34,000; Full time

Job summary

101 Riverside Hospital, Inc. in Newport News, VA is seeking a Scheduling Clerk to coordinate patient appointments within Imaging Services. You will manage scheduling, updates, and referrals to ensure timely service.

The role requires attention to detail, solid office experience, and strong communication with patients and departments. This position offers a labor pool schedule with an hourly pay range listed in the job posting.

Qualifications

• Education: High School Diploma or GED required; Associates Degree preferred.
• Experience: 3-4 years business office experience preferred.
• Scheduling experience in Imaging Services/Registration preferred.

Responsibilities

• Schedule patient appointments within Imaging Services and coordinate tests.
• Coordinate insurance referrals and authorizations before service date.
• Update patient charts with referral information and test details.
• Communicate appointment preparation details to patients.
• Handle patient calls and assist in registration tasks.

Skills

Scheduling

Office administration

Communication skills

Customer service

Education

High School Diploma or GED

Associates Degree

Job description

Location & Compensation

Newport News, Virginia

Hiring Range $18.90 - $24.60/Hourly

Hours: Labor Pool (as needed)

Overview

Works under the supervision of the Registration Manager. Primarily responsible for the scheduling of patient appointments within Imaging Services, scheduling tests at appropriate facilities, coordinating completion for insurance mandated referrals and authorizations in a timely manner prior to the date of service, updating patient chart records with necessary referral information, flagging and faxing appropriate medical records, contacting patients via telephone and communicating appointment preparation details.

What you will do

Increase appointment utilization by monitoring department schedules daily. Create additional appointment slots to increase department productivity and communicate appointment changes with patients. Provides scheduling services accurately and in the prescribed manner, coordinating multiple procedures with varying departments. Obtains and documents accurate patient demographics, appropriate test, and reason for the test, as well as any other pertinent information specific to the task being scheduled. Completes pre-registration and insurance verification accurately following all existing policies and procedures. Works daily queues to ensure patient automations are complete prior to check-in according to patient group/modality assigned. Contributes to overall department Time of Service collections. Financial reports indicate team member is effective in communicating patient balance and collecting payments due. Processes physician and patient requests for tests and referrals in a timely manner. Responds appropriately and timely to patient calls.

Qualifications

• Education High School Diploma or GED, (Required) Associates Degree, (Preferred)
• Experience 3-4 years Business office experience (Preferred) 1 year Scheduling experience specific to Imaging Services/Registration (Preferred)
• Licenses and Certifications Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) (Preferred)

Company Culture

Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.