Referral Coordinator Imaging (Labor Pool)

Riverside Diagnostic/Breast Imaging - Oyster Point; Newport News (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Riverside Health System is seeking a Registration Scheduler in Newport News, VA. You will schedule patient appointments across Imaging Services, coordinate referrals and authorizations, and ensure accurate demographics and test details are documented.

Responsibilities include maintaining timely scheduling, performing pre-registration and insurance verification, managing patient communications by phone, and supporting department efficiency and timely check-in processes.

Qualifications

• High School Diploma or GED required.
• Associates degree preferred.
• 3-4 years business office experience.
• 1 year scheduling experience in Imaging/Registration preferred.
• Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

• Schedule patient appointments across Imaging Services and facilities.
• Increase appointment utilization and communicate changes to patients.
• Complete pre-registration and insurance verification per policies.
• Manage patient demographics, test details, and referrals.
• Contribute to Time of Service collections and communicate patient balances.

Skills

Scheduling

Customer service

Attention to detail

Education

High School Diploma or GED

Associates Degree (Preferred)

Job description

Newport News, VirginiaHiring Range$18.90 - $24.60/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.Hours: Labor Pool (as needed)OverviewWorks under the supervision of the Registration Manager. Primarily responsible for the scheduling of patient appointments within Imaging Services, scheduling tests at appropriate facilities, coordinating completion for insurance mandated referrals and authorizations in a timely manner prior to the date of service, updating patient chart records with necessary referral information, flagging and faxing appropriate medical records, contacting patients via telephone and communicating appointment preparation details.What you will doIncrease appointment utilization by monitoring department schedules daily. Create additional appointment slots to increase department productivity and communicate appointment changes with patients.Provides scheduling services accurately and in the prescribed manner, coordinating multiple procedures with varying departments. Obtains and documents accurate patient demographics, appropriate test, and reason for the test, as well as any other pertinent information specific to the task being scheduled.Completes pre-registration and insurance verification accurately following all existing policies and procedures. Works daily queues to ensure patient automations are complete prior to check-in according to patient group/modality assigned.Contributes to overall department Time of Service collections. Financial reports indicate team member is effective in communicating patient balance and collecting payments due.Processes physician and patient requests for tests and referrals in a timely manner. Responds appropriately and timely to patient calls.QualificationsEducationHigh School Diploma or GED, (Required)Associates Degree, (Preferred)Experience3-4 years Business office experience (Preferred)1 year Scheduling experience specific to Imaging Services/Registration (Preferred)Licenses and CertificationsCertified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.