Referral Coordinator - ENT Surgery Center - FT

Mercy; Springfield (MO); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans for 32+ hours

Job summary

Mercy Clinic Springfield - ENT Surgery Center seeks a Referral Coordinator to manage the flow of referrals within contracted managed care plans. The role supports clinic operations and aligns with Mercy Service Standards.

The ideal candidate has a high school diploma and office experience in a medical setting with familiarity in managed care and payer rules. Strong communication and organizational skills are essential for success.

Qualifications

• High School Diploma required.
• Experience in a physician's office or medical setting with exposure to managed care and primary care rules.
• Ability to take initiative, exercise judgement, solve problems and make decisions.
• Ability to develop and maintain effective relationships with staff, doctors, nurses, patients, and managed care representatives.
• Skill in organizing work to achieve clinic goals and objectives.
• Clear communication.
• Knowledge of governmental regulations and reimbursement requirements.
• Knowledge of computer systems and applications.

Responsibilities

• Maintain information flow in the managed care referral process for all contracted managed care health plans.
• Perform duties in a manner consistent with Mercy's mission, values, and Service Standards.

Skills

Communication ability

Relationship building

Problem solving

Organizational skills

Team collaboration

Judgement

Computer literacy

Education

High School Diploma

Tools

Medical office software

Job description

Find your calling at Mercy! Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Position Details: Mercy Clinic Springfield - ENT Surgery Center Full-Time: Monday - Friday Days Overview: The Referral Coordinator is responsible for maintaining information flow in the managed care referral process for all contracted managed care health plans. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Qualifications

• Education: High School Diploma required.
• Experience: Work experience in a physician's office or medical institution with exposure to managed care and primary care rules and practices.
• Other: Skill in exercising initiative, judgement, problem-solving, and decision-making.
• Skill in developing and maintaining effective relationships with staff, doctors, nurses, patients, and managed care representatives.
• Skill in organizing work to achieve clinic goals and objectives.
• Ability to communicate clearly.
• Knowledge of governmental regulations and reimbursement requirements.
• Knowledge of computer systems and applications.

Why Mercy?

• including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.