Patient Services Specialist - Hospice Intake

Mercy; Town and Country (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy in Saint Louis, MO seeks a patient access coordinator to schedule all aspects of patient care, including referrals, procedures, and surgeries, while handling insurance verification and benefit assessment.

You will upload documentation to EPIC, assist with pre-certifications and referrals, and coordinate with departments to ensure timely care. A minimum of 1 year in medical clerical customer service is preferred, with strong MS Office and typing skills.

Qualifications

• 1 year of medical/clerical experience involving customer service is required.
• Proficiency in computers, typing and Microsoft Office; knowledge of medical terminology.
• Knowledge of scheduling/pre-authorization/referral processes and coordination of insurance.

Responsibilities

• Schedule patient care activities including referrals, procedures and surgeries.
• Verify patient benefits; assist with pre-certification and pre-authorization.
• Manage referrals and coordinate with departments to ensure timely care.
• Upload patient information and documentation to EPIC.

Skills

Customer service

Typing

Microsoft Office

Medical terminology

Scheduling/Pre-auth/Referral

Insurance coordination

Education

High School Diploma or Equivalent

Tools

Epic RC/EMR

Job description

Find your calling at Mercy! Responsible for scheduling all aspects of patient care, including referrals, procedures, surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral management. Assures that patient information and appropriate documentation is documented and uploaded to EPIC. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details

Monday - Friday 8a-4:30p

1630 Des Peres Rd Saint Louis, MO 63131

Education: High School Diploma or Equivalent

Licensure: None

Experience: Minimum of 1 year medical/clerical experience involving customer service required.

Skills, Knowledge, and Abilities

Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology.

• Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
• Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.
• Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.

Preferred Experience

2 years combined experience in prior authorization and scheduling.

Preferred Other

Knowledge of and experience using an Epic RC/EMR system is preferred.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.