Referral Coordinator & Authorization Specialist

GLBHC; Saginaw (MI); On-site; GBP 29,000 - 39,000; Full time

Job summary

GLBHC is seeking a detail-oriented Medical Office Coordinator to support scheduling, referrals, and prior authorizations at our Michigan sites. You will communicate with patients and providers, document activities in the EHR, and ensure smooth transitions of care across referrals and tests.

The role requires at least a high school diploma, 3 years in a medical setting, and strong telephone etiquette along with proficiency in Microsoft Office and office equipment.

Qualifications

• High school diploma required; Medical Assistant training preferred.
• Three years of experience in a medical setting.
• Excellent telephone etiquette and clerical skills.
• Proficiency with Microsoft Office and office equipment.
• Maintains patient confidentiality at all times.

Responsibilities

• Answers incoming departmental calls and routes as needed.
• Processes insurance authorizations for referrals needing prior auth.
• Communicates with patients about appointments and tests.
• Follows tracking guidelines on pending requests and TOC.
• Documents all activity in the EHR and TOC transmissions.

Skills

Telephone etiquette

Clerical skills

Microsoft Office

Communication

Time management

Education

High school diploma

Medical Assistant program preferred

Registered MA or certification preferred

Healthcare-related field education required

Tools

Microsoft Office

Office equipment operation

Job description

GLBHC is seeking a detail-oriented Medical Office Coordinator to support scheduling, referrals, and prior authorizations at our Michigan sites. You will communicate with patients and providers, document activities in the EHR, and ensure smooth transitions of care across referrals and tests.

The role requires at least a high school diploma, 3 years in a medical setting, and strong telephone etiquette along with proficiency in Microsoft Office and office equipment.