Referral & Authorization Coordinator

Great Lakes Bay Health Centers; Saginaw (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Lakes Bay Health Centers is seeking a qualified Medical Assistant to support referral processing, patient communication, and documentation in the EHR. The role emphasizes accurate handling of authorizations and TOC tasks within a busy primary care setting.

The ideal candidate will have a high school diploma with a Medical Assistant program; three years in a medical setting is preferred, as is proficiency with Microsoft Office and strong telephone etiquette.

Qualifications

• Education: High school diploma required. Medical Assistant program preferred; Registered MA or cert preferred.
• Experience: Minimum of three years in a medical setting.
• Skills: Excellent telephone etiquette; clerical tasks; legible handwriting; ability to operate office equipment; proficiency in Microsoft Office; maintain patient confidentiality.

Responsibilities

• Answers incoming departmental calls and routes them appropriately.
• Processes insurance authorization for referrals requiring prior authorization and notifies relevant offices.
• Communicates with patients about scheduled appointments and tests per protocol.
• Follows guidelines for tracking pended requests and prior authorization results.
• Documents all referral/test activity in the EHR and completes Transition of Care (TOC) transmissions.

Skills

Telephone etiquette

Clerical skills

Microsoft Office

Handwriting

Customer service

Education

High school diploma

Medical Assistant program

Registered MA/certification

Healthcare-related education

Tools

Office equipment (fax/copier)

Job description

Great Lakes Bay Health Centers is seeking a qualified Medical Assistant to support referral processing, patient communication, and documentation in the EHR. The role emphasizes accurate handling of authorizations and TOC tasks within a busy primary care setting.

The ideal candidate will have a high school diploma with a Medical Assistant program; three years in a medical setting is preferred, as is proficiency with Microsoft Office and strong telephone etiquette.