Referral Coordinator

ERW Physical Therapy; North Augusta (GA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401K with 50% employer match up to 6%

Paid holidays

Paid time off

Full-time benefit options start at 30 

Company-paid employee life insurance

Voluntary life insurance options

Short and long-term disability options

Employee assistance program (including

Job summary

ERW Physical Therapy in Evans, GA is seeking a friendly, detail-oriented referral coordinator to join our back-office team. You will process referrals promptly, obtain medical records, and manage prior authorizations while delivering excellent customer service across clinics.

The ideal candidate is proficient with EMR systems, comfortable multitasking in a fast-paced environment, and a team player who communicates effectively. This full-time role offers benefits and a supportive work culture.

Qualifications

• High school diploma required
• 1–2 years front office in healthcare
• Healthcare setting experience preferred
• Proactive team player

Responsibilities

• Process referrals promptly and coordinate with team.
• Obtain subsequent prior authorizations for PT services.
• Create patient charts in EMR and verify data.
• Schedule appointments across multiple clinic locations.
• Submit referrals and medical records requests via online systems, phone, and email.
• Run authorization reports weekly to keep charts updated.
• Support lead referral coordinator and supervisor with duties.
• Provide excellent customer service to patients and families.

Skills

Typing 45+ wpm

Multitasking

Referral coordination

Medical records

Scheduling appointments

Prior authorizations

EMR software

Education

High school diploma

Tools

EMR system

Online fax systems

Job description

JOIN OUR TEAM

Full-Time Referral Coordinator Opportunity in Evans, GA

We invite you to join a cohesive, highly reputable team with a mission to care for our patients, each other, and the community.

Company Story

ERW Physical Therapy and Wellness is an outpatient physical therapist-owned private practice providing exceptional physical therapy services since 2002. Over the years, we have expanded to multiple clinics and partnerships in Georgia. Our outpatient private practice clinics are in Evans, Grovetown, South Augusta, and Thomson.

We work together.

We have a strong, collaborative team of therapy professionals committed to working together. If you are searching for a fantastic team to join we would love to support you.

Our patients are what drives us.

We treat each patient as we would want our families and ourselves to be treated. We are committed to providing the most personalized and skilled physical therapy service possible in a warm and friendly environment.

Job Overview & Work Site

We are seeking an energetic and professional referral coordinator to join our back-office team. In this role, you will need to work cohesively with team members to ensure that referrals are processed promptly while providing excellent customer service. You will also help with obtaining subsequent prior authorization requests for our Physical Therapy services.

Benefits

• Medical/Dental/Vision insurance
• 401K with 50% employer match up to 6% per check
• Paid holidays
• Paid time off
• Full-time benefit options start at 30 hours per week
• Company-paid employee life insurance
• Voluntary life insurance options
• Short and long-term disability options
• Employee assistance program (including mental health services)

License & Experience

Job Duties:

• Must have proficient computer skills and type 45 or more wpm.
• Excellent multi-tasking skills and the ability to prioritize your tasks in our fast-paced environment.
• Obtaining referrals and medical records requests through our online fax systems, phone and email.
• Creating patient charts in our EMR system and ensuring the patient data is correct.
• Scheduling appointments across several physical therapy clinic locations according to office procedures and policies.
• Submitting subsequent prior authorization requests via online portals and the phone.
• Running authorization reports weekly to ensure charts and appointments are updated appropriately.
• Performs any additional duties assigned by our lead referral coordinator and direct supervisor.

Qualifications & Experience:

Must be a high school graduate – some college or healthcare technical school a plus

1 – 2 years working in a front office environment

Previous experience working in a healthcare setting is ideal

Motivated team player, good work attitude, proactive in nature, and requires minimal supervision

Performance Expectations:

• Maintains a positive and professional attitude
• Proficient computer skills include using multi-screens, copying and pasting, opening multiple tabs, working between multiple browsing sites, etc.
• Excellent time management skills
• Team player who is open to communication and feedback.

Max

USD $18.00/Hr.

Annual Incentive Bonus Up To