Referral Coordinator

SSM Health; Missouri; Hybrid; USD 21,000 - 30,000; Full time

Job summary

SSM Health in Missouri is seeking a Centralized Contact Center coordinator to manage referrals, pre-certifications, and pre-authorizations for managed care plans. This role involves coordinating between providers, plans, and patients to ensure timely processing and compliance, with regular reviews of approvals and denials.

Initial training is onsite for 3-4 months, then remote work is possible. Schedule is Monday to Friday, 8am to 4:30pm, with a requirement to live within an hour of the site due

Qualifications

• High School diploma/GED or 10 years of work experience.
• No experience required.

Responsibilities

• Attends in-services provided by various health plans.
• Travels to off-site locations as necessary.
• Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements.
• Logs, tracks and reviews managed care approvals and denials.
• Responds in a timely manner to last minute/emergency referrals or additional codes performed during a procedure, or procedural changes for pre-authorizations.
• Verifies insurance coverage, benefits and reverifications as needed.
• Works collaboratively with insurance companies, providers and staff to ensure plan requirements have been met prior to patient services being rendered in order to maximize reimbursement.
• Performs all other duties as assigned.

Skills

Attention to detail

Compassion

Team collaboration

Education

High School diploma/GED

10 years of work experience

Job description

It's more than a career, it's a calling.

MO-REMOTE

Worker Type:

Regular

Job Highlights:

Join a team where your work matters - every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact. In this role, you will provide hands‑on support in a fast‑paced care environment where every shift makes a direct impact on patients and families. Your attention to detail, compassion, and ability to work closely with clinical teams will help create a safer, smoother care experience. If you enjoy interacting with patients and want to grow in a collaborative care setting, this role is perfect for you.

Department:

Centralized Contact Center

Schedule:

Monday through Friday, 8am to 4:30pm. First 3 to 4 months must be onsite for training and then will switch to remote. Must live within an hour away because if you have technical issues with your connection, you will need to work onsite.

Job Summary:

Coordinates provider referrals, pre-certifications, and pre-authorizations for managed care insurance plans.

Job Responsibilities and Requirements:

Primary Responsibilities

• Attends in-services provided by various health plans.
• Travels to off-site locations as necessary.
• Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements.
• Logs, tracks and reviews managed care approvals and denials.
• Responds in a timely manner to last minute/emergency referrals or additional codes performed during a procedure, or procedural changes for pre-authorizations.
• Verifies insurance coverage, benefits and creatrs price estimates, reverifications as needed (ex; first of the month reverifications for managed Medicaid's).
• Works collaboratively with insurance companies, providers and staff to ensure plan requirements have been met prior to patient services being rendered in order to maximize reimbursement.
• Performs all other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

8565000235 SLUCare Centralized Contact Ctr

Work Shift

Day Shift (United States of America)

Scheduled Weekly Hours

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Read our notice of non-discrimination