Referral Coordinator

ChenMed LLC; Lakeland North (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative healthcare organization seeks a dedicated Care Coordinator to enhance patient care and streamline referral processes. In this vital role, you will collaborate with patients, their families, and medical professionals to ensure quality healthcare delivery. Your attention to detail and exceptional organizational skills will be key in managing referrals and providing outstanding service. Join a supportive team that values compassion and innovation, and make a meaningful impact on the lives of seniors in your community. This is an exciting opportunity to grow your career in a dynamic and fulfilling environment.

Benefits

Competitive Compensation

Comprehensive Benefits

Career Growth Opportunities

Supportive Work Environment

Qualifications

• 1+ years of healthcare referral experience required.
• Knowledge of CPT, HCPCS, and ICD coding desired.

Responsibilities

• Coordinates and processes patient referrals with precision.
• Provides extraordinary customer service to all customers.
• Participates in physician/clinician daily huddles.

Skills

Medical Terminology

Detail-oriented

Multi-tasking

Interpersonal Skills

Organizational Skills

Microsoft Office Suite

Phone Etiquette

Bilingual (English)

Education

High School Diploma

Tools

Web IVR

HITS Tool

Job description

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

Role Overview

The Care Coordinator is a highly visible customer service and patient-focused role. The incumbent works directly with our patient population and their families, insurance representatives, outside vendors, physicians, clinicians, and other medical personnel to ensure the referral process runs smoothly. Operating in a dynamic and professional environment, this role ensures the highest level of quality healthcare is delivered to our members.

Essential Job Duties/Responsibilities

1. Coordinates and processes patient referrals to completion with precision, detail, and accuracy.
2. Prioritizes HPP patients in Primary Care Physicians panel, expedites and orders over 5 days.
3. Ensures orders are approved when needed and schedules patients with specialists, notifying them of appointment details.
4. Uses Web IVR to generate authorizations and completes orders with proper documentation.
5. Sends referrals to specialists and confirms receipt.
6. Prepares and participates in physician/clinician daily huddles, communicating needs and outstanding items.
7. Enters all inpatient and outpatient elective procedures in the HITS tool.
8. Reschedules and communicates external missed appointments.
9. Participates in Super Huddle, providing updates on high-priority referrals.
10. Addresses referral-based phone calls and completes messages within 24 hours.
11. Checks out patients based on their assigned physician/clinician, assisting colleagues if unavailable.
12. Retrieves consultation notes and follows up on Home Health and DME orders.
13. Provides extraordinary customer service to all internal and external customers, utilizing patient messaging tools.
14. Performs other related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of medical terminology, CPT, HCPCS, and ICD coding desired.
• Detail-oriented with multi-tasking ability and openness to cross-training.
• Proficient in phone etiquette and navigating computer systems.
• Team-oriented with excellent interpersonal skills.
• Exceptional organizational skills and proficiency in Microsoft Office Suite.
• Willingness to travel locally up to 10%.
• Fluent in English; bilingual is a plus.

Education and Experience

• High School diploma or equivalent required.
• Minimum of 1 year of healthcare referral experience required.
• Experience with web-based insurance sites, Web IVRs, and Medicare populations preferred.
• Medical Assistant certification and CPR certification are preferred.

Join ChenMed and help us transform healthcare for seniors, making a difference every day. We offer competitive compensation, comprehensive benefits, career growth opportunities, and a supportive work environment.

Current Employee? Apply HERE

Current Contingent Worker? See the job aid HERE to apply.

About Us

ChenMed is a family-owned, family-oriented organization dedicated to providing superior healthcare to moderate-to-low-income seniors. Our vision is to positively change American healthcare through primary care innovation for the neediest populations.

Our mission is to provide a patient-centered environment that fosters enduring relationships and delivers superior outcomes with compassion. We aim to create a healthcare system tailored to our patients' needs through dedicated doctors, a supportive team, and innovative technology.

Our patient promise: You are the reason we are here. Your healthcare and well-being are our focus. We treat you like family, caring for you in good times and in times of need.