Referral Coordinator

ChenMed; Lakeland (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative healthcare provider is seeking a Referral Coordinator to enhance patient care and streamline referral processes. This role is pivotal in ensuring efficient communication among patients, families, and healthcare professionals. You will utilize your organizational skills and medical knowledge to coordinate referrals, manage appointments, and deliver exceptional service. Join a forward-thinking team dedicated to transforming healthcare for seniors, where your contributions will make a significant impact every day. Enjoy a supportive work environment with opportunities for career growth and competitive benefits.

Benefits

Competitive Pay

Career Growth Opportunities

Supportive Work Environment

Health Benefits

Qualifications

• High School diploma required; healthcare referral experience preferred.
• Knowledge of medical coding (CPT, HCPCS, ICD) is a plus.

Responsibilities

• Coordinate and process patient referrals accurately and efficiently.
• Provide exceptional customer service to all internal and external customers.

Skills

Medical Terminology Knowledge

Detail-oriented

Multitasking Ability

Phone Etiquette

Proficient in Microsoft Office Suite

Organizational Skills

Fluency in English

Education

High School Diploma or Equivalent

1 Year of Healthcare Referral Experience

Tools

Web IVR Systems

Database Software

Job description

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Join to apply for the Referral Coordinator role at ChenMed

We’re unique. You should be, too. We’re changing lives every day for both our patients and team members. Are you innovative, entrepreneurial, and driven? Do you inspire others with kindness and joy?

We’re different from most primary care providers. As we expand rapidly, we need talented individuals to join our team.

The Care Coordinator is a highly visible, patient-focused role. You will work directly with patients, families, insurance reps, vendors, physicians, and clinicians to ensure smooth referral processes, delivering high-quality healthcare.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

1. Coordinate and process patient referrals accurately and efficiently.
2. Prioritize HPP patients, expedite and order referrals over 5 days, with approved orders when needed.
3. Schedule patients with specialists and notify them of appointment details.
4. Use Web IVR systems for authorizations and document all actions properly.
5. Confirm receipt of referrals sent to specialists.
6. Participate in daily huddles, communicate needs, and update on high-priority referrals.
7. Enter procedures into the HITS system and reschedule missed appointments.
8. Follow up on home health and DME orders to ensure service delivery.
9. Provide exceptional customer service to all internal and external customers, utilizing messaging tools.
10. Perform other duties as assigned.

Knowledge, Skills, and Abilities:

1. Knowledge of medical terminology, CPT, HCPCS, and ICD coding preferred.
2. Detail-oriented with multitasking ability; cross-training willingness.
3. Proficient in phone etiquette and computer software systems.
4. Team-oriented, professional, and courteous.
5. Excellent organizational skills with effective prioritization.
6. Proficient in Microsoft Office Suite and database software.
7. Willingness to travel locally up to 10%.
8. Fluent in English; bilingual is a plus.

Education and Experience:

1. High School diploma or equivalent required.
2. At least 1 year of healthcare referral experience required.
3. Experience with web-based insurance sites and authorization processes preferred.
4. Experience with Medicare Advantage and medical assistant certification is a plus.

Join ChenMed and help transform healthcare for seniors. We offer competitive pay, benefits, career growth, and a supportive work environment. Make a difference every day.