Referral Coordinator

East Carolina University; Greenville (SC); On-site; USD 34,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Administrative Support Specialist to join their Infectious Diseases Division. This role involves processing referrals and coordinating patient access services within a dynamic healthcare environment. You will play a crucial part in enhancing patient care by ensuring seamless scheduling and communication among various facilities. With a focus on professional growth, this position offers opportunities to engage with a team committed to improving health outcomes in the community. If you are passionate about making a difference in healthcare and possess strong organizational skills, this role is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Accounts

Critical Illness Insurance

Disability Insurance

Voluntary Retirement Plans

Qualifications

• High school diploma or equivalent and one year of related office experience.
• Basic understanding of CPT and ICD-10 codes is preferred.

Responsibilities

• Responsible for processing referrals generated by providers within the EHR.
• Utilize knowledge of protocols for coordinating and scheduling procedures.

Skills

Patient Access Services

Medical Terminology

Insurance Management

Data Entry

CPT Codes

ICD-10 Codes

Education

High School Diploma or Equivalency

One Year of Related Office Experience

Job description

Please see Special Instructions for more details.

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Position Information

Job Title

Position Number

Position Number 002448

Vacancy Open to

Vacancy Open to All Candidates

Time-Limited

Time-Limited No

Department Homepage

Department Homepage https://internal-medicine.ecu.edu/infectious-diseases

Advertising Department

Advertising Department IM-INFECTIOUS DISEASE

Division

Division ECU Health/BSOM

Classification Title

Classification Title 10422 Administrative Support Specialist

Competency Level 2 - Journey

Working Title

Number of Vacancies

Number of Vacancies 1

Full Time Equivalent (FTE)

Full Time Equivalent (FTE) 1.0

Full Time or Part Time

Full Time or Part Time Full Time

Recruitment Range

Recruitment Range $34,602 – $49,406

Anticipated Hiring Range

Anticipated Hiring Range $34,602 - $39,983

Salary Grade Equivalency

Salary Grade Equivalency GN06

Work Schedule

Work Schedule Monday - Friday

Work Hours

Work Hours 8:00am - 5:00pm

Position Location (City)

Job Category

Organizational Unit Overview

The Division of Infectious Diseases at The Brody School of Medicine is dedicated to the treatment of persons infected with HIV in Eastern North Carolina. Our physicians and physician extenders currently provide care for more than 1,000 patients in our clinic in Greenville as well as for another 300 patients in clinics in surrounding counties. The Infectious Diseases Division works closely with ECU Health in both infection control and antibiotic management to reduce infections in the hospital setting. The division is involved with the education of medical students at The Brody School of Medicine as well as with residents at ECU Health Medical Center. Faculty members and staff within the division are providing education regarding HIV infection to high-risk groups in the community. Finally, the division has had an infectious diseases fellowship program since 2002. We feel that the training of future infectious diseases clinicians is critical in our fight against the many plagues that threaten our population today and, in the years to come.

Job Duties

This position is responsible for processing referrals generated by providers within the Electronic Health Record ( EHR ). This position will utilize in-depth knowledge of protocols for coordinating and scheduling procedures with multiple facilities. This position will also be knowledgeable of all patient access services roles (front-desk, referral coordinator, phone hub, etc.) and ECUP policies to perform the duties required.

CLINICAL SUPPORT POSITION – NOT SUBJECT TO STATE HUMAN RESOURCES ACT .

The ECU Brody School of Medicine is affiliated with ECU Health Medical Center. ECU Health Medical Center is the flagship hospital for ECU Health and serves as the teaching hospital for the Brody School of Medicine at East Carolina University.

Employment in this position provides eligibility to participate in the UNC Optional Retirement Program ( ORP ) which offers matching employer contributions and employee control of investment choices, along with eligibility to participate in various Voluntary Supplemental Retirement Plans (401k, 403b, 457). This position is not eligible to participate in the NC Teachers’ and State Employees’ Retirement System ( TSERS ). Additionally, this position offers multiple voluntary options for Medical, Dental, Vision, and Life Insurance as well as various supplemental plans including Critical Illness, Flexible Spending Accounts, Cancer, and Disability.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

License or Certification required by statute or regulation

None

Preferred Experience, Skills, Training/Education

Previous experience working in healthcare as a patient access representative or related
Basic understanding of CPT codes and ICD -10 codes
Proficiency in medical terminology and computer operations.
Previous experience with insurance management, managed care, and data entry

License or Certification required by the Department

None

Special Instructions to Applicant

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Job Open Date

Job Open Date 04/30/2025

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA ) should contact the ADA Coordinator at [phone] (Voice/ TTY ) or ADA [e-mail] .

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST .

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please indicate where you learned about this job vacancy.
  • LinkedIn
  • Chronicle of Higher Education
  • CareerBuilder
  • Greenville Daily Reflector
  • Raleigh News & Observer
  • HigherEdJobs.com
  • InsideHigherEd.com
  • Monster.com
  • Indeed
  • ECU Website
  • Other
• * Will you now or in the future require visa sponsorship for employment?
  • Yes
  • No