Referral Coordinator

HCA Healthcare; Wylie (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization as a Medical Office Coordinator, where your role directly impacts patient care and satisfaction. In this dynamic position, you will facilitate seamless communication between patients and healthcare providers, ensuring timely access to essential medical services. You will be responsible for verifying insurance benefits, scheduling appointments, and maintaining high standards of customer service. This role is pivotal in enhancing the patient experience, and you will be supported by a comprehensive benefits package that includes medical coverage, retirement plans, and educational assistance. If you are passionate about making a difference in healthcare, this opportunity is for you.

Benefits

Comprehensive Medical Coverage

401(k) Plan with Match

Employee Stock Purchase Plan

Education Assistance

Flexible Spending Accounts

Paid Time Off

Free Counseling Services

Referral Services

Pet Insurance

Legal Counseling

Qualifications

• Minimum two years of medical experience working with referrals.
• Extensive knowledge of insurance benefits, both in and out of network.

Responsibilities

• Act as liaison between patients and physicians for scheduling.
• Verify patient insurance eligibility and coordinate referrals.

Skills

Medical Experience

Insurance Knowledge

Customer Service

Data Entry

Problem Solving

Communication Skills

Education

High School Diploma or GED

Tools

Centricity

LeadingReach

Vital Engines

MyHealth

BlockIT

Microsoft Applications

Job description

Description

Introduction

Do you want to join an organization that invests in you as a(an) Medical Office Coordinator? At Texas Back Institute, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Benefits

Texas Back Institute, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Medical Office Coordinator like you to be a part of our team.

Job Summary and Qualifications

Referral Coordinator

Position Summary:

Under general supervision, this position is responsible for ensuring seamless care for patients by acting as liaison between patients and TBI Physicians. The position will assist in scheduling prescribed diagnostic testing, injections or other services as requested by the physicians and counsel the patients on their insurance benefits. Must maintain service standards and superior customer service at all times for all responsibilities

Responsibilities:

• Act as liaison between patient and physician and assists patients with the next level of their care with regards scheduling
• Verify patient insurance eligibility and benefits using technology tools, the telephone and the internet to ensure compliance with the clinic’s policies and procedures
• Coordinate with insurance providers and clinic to obtain referrals. Document these findings into the appropriate system(s)
• Coordinate and communicate with other departments and physicians to assist with scheduling
• Maintain appropriate relationships in the best interest of the patient and TBI
• Communicate with patients to obtain any missing information necessary to achieve financial clearance
• Review all demographic information for accuracy and completeness.
• Understand and practice other duties which include check in/check out processes, scheduling new patients, template changes, process cash/credit card payments and balance transactions at end of each day, benefits verification, confirming appointments, etc.
• Respond promptly to incoming MedChat inquiries
• Work with Emergency Rooms to schedule referrals.
• Monitor Internet referrals to ensure timely and complete scheduling
• Other job duties as assigned
• General Responsibilities:
• Treat patients and co-workers using our service standards at all times
• Attend and participate in department meetings, and training classes
• Keep organized and up-to-date all forms used and required by TBI standards and Best Practices
• Be initial contact for customer complaints and/or refer dissatisfied patients to a manager
• Maintain and promote HIPAA compliance in all areas
• Other duties as assigned

Minimum Requirements:

High School Diploma or GED

At least two years prior medical experience working with referrals

At least two years prior experience with insurance with extensive knowledge about in and out of network benefits

Preferred Experience with Centricity, LeadingReach, Vital Engines, MyHealth and/or BlockIT systems.

Core Competencies:

• Proficient in the use of general office equipment (fax, copier and computers)
• Proficient data entry and typing skills (minimum 40 WPM minimum) with working knowledge of Microsoft applications
• Exceptional problem solving and analytical abilities
• Demonstrate team work with ability to work with others and assist others when needed
• Proficient use of computer skills and other technology to increase quantity and/or quality of work
• Display a positive attitude and optimism about the organization and work to be done
• Show detailed attention to all tasks required for pre-certification
• Demonstrate excellent ability to communicate verbally and in writing to a diverse group of people
• Show sensitivity and respect to the needs and feelings of internal and external customers with appropriate customer service
• Is dependable and reliable with meeting goals, deadlines and other performance expectations
• Is able to relate effectively with others and understands how to approach or respond to individuals based on their personal style

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands and fingers to handle or feel, occasionally walk or stand and infrequently carry boxes/supplies of 10 lbs or less.

Supporting HCA Healthcares 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Medical Office Coordinator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.