Referral Coordinator

PREMISE HEALTH; Foster City (CA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid holidays

Vacation time

Wellness program

EAP

Virtual care

Job summary

Premise Health in Foster City, CA is seeking a Full Time Referral Coordinator to support client employees at our health center. The role focuses on coordinating access to medical and social services, documenting encounters in Epic, and collaborating with care teams to keep members on a shared plan of care.

You'll work Mon-Fri 7:30am-4:30pm, engaging with patients, providers, and community partners to improve health outcomes and service delivery, while maintaining a professional, compassionate

Qualifications

• High school diploma or GED required.
• Experience accessing and navigating community resources preferred.
• Strong communication and organizational skills.
• Ability to manage caseload and collaborate with teams.

Responsibilities

• Identify and coordinate access to medical and social services for members and dependents.
• Document encounters and follow-up plans in Epic.
• Collaborate with care team and community partners to align on plans.
• Schedule appointments and arrange transportation as needed.
• Maintain professional, courteous, and respectful engagement with members.

Skills

Excellent communication

Time management

Problem solving

Teamwork

Customer service

Positive attitude

Education

High School diploma/GED

Tools

Epic EMR

Job description

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit www.premisehealth.com.

As a Full Time Referral Coordinator, you'll provide care to client employees in our Health Center located in Foster City, CA. The scheduled hours are Monday-Friday 7:30am-4:30pm.

What You'll Do

• Working with the member, primary care provider, supervisor and other members of the health services team (EAP, Case Managers, Fitness, TPA, etc.) to identify and prioritize member's health care goals
• Identifies, facilitates and secures access to needed medical and mental healthcare services and appointments, social service benefits and community resources for the client’s member population and dependents. This includes: assisting members with completing housing and social service applications, accessing transportation, obtaining needed medical and social information to move applications forward, connecting member to appropriate agency to address needed services.
• Performs liaison functions between City agencies, residents, and community organizations, to provide assistance and facilitate participation in public service programs.
• Documents all encounters and follow up plans in Epic.
• Coordinates and attends meetings and collaborates with community partners to move the member toward stability.
• Works in collaboration with health services team members and care providers both in the facility and in the community including but not limited to: behavioral health services, disease care management specialist, social workers and community-based organizations to help the member maintain bidirectional communication and achieve optimal health outcomes.
• Assists members in scheduling appointments for clinical/medical and other community-based social services and assists with arranging transportation as needed to ensure access to services.
• Participates in case conferences to ensure that each member’s care team is aligned with a shared plan of care and up-to-date information on each member. Provide written status updates on a regular basis as requested and verify documentation of all such activities in member chart.
• Adheres to timeframes and quality standards regarding completion of member assessments, reassessments, care plans, and documentation (including case notes, updates, consents, etc.).
• Maintain a directory of provider services including medical, behavioral health, social support and other services as needed to support referral and coordination activities. Identify valuable resources to share with the rest of the team to the benefit of all members.
• Maintain positive and productive personal presentation with internal and external contacts, ensuring all engagements with staff/coworkers, members, and community partners are professional, courteous, and respectful.
• Attend program meetings, community meetings, committees, and trainings as requested; maintain and promote a positive image of Premise Health and the client with the goal of fostering positive community relations to the benefit of the served members and agency mission at large.
• Is familiar with the Premise Health policies and procedures to assure quality assurance and quality improvement are properly implemented as needed.
• Complete an in-depth initial needs assessment; subsequently completing and overseeing a member centered plan to address at risk areas.
• Implementation of the plan addressing at risk areas with documented follow up and monitoring of the plan
• Provide advocacy and knowledge of available and appropriate services for members and their families/collaterals.
• Participate in case conferences with the member care team on an as needed basis (with a minimum on case conference every three months with the exception of the Highly Utilizers member)
• Being available for referral for crises intervention, having to remain with a member until the issue is resolved or addressed.
• Complete accurate and up to date documentation; conduct daily follow ups to address any issues, review the previous day’s activities, and to discuss any client issues and or/new insight regarding a member.
• All other duties as assigned.

What You'll Bring

• High School diploma/GED
• Prior experience accessing and navigating community resources preferred.
• Be able to work in and create a positive attitude environment, manage caseload, complete task/duties and address conflicts as they arise.
• Communicate effectively with supervisory personnel in a cooperative and supportive manner.
• Be able to tolerate the ambiguity during transition time and take on other assignment as needed.
• Excellent problem-solving skills and ability to build positive relationships
• Excellent verbal and written communication skills in a customer service environment
• Excellent time management, organization, research, analytical, negotiation and interpersonal skills

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.

Premise provides its reasonable and genuinely expected range of compensation for this job of $28.00 - $35.00 per hour. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors.

Should you have questions regarding this job posting, please contact [e-mail].